Khai Nguyen, LMFT, Director of Information Systems and Analytics at Masada Community Mental Health Services, is an innovative leader with over 25 years of experience in the nonprofit social service sector. Throughout his extensive career at Masada, Khai has continuously adapted to the ever-changing landscape of mental health service delivery by implementing technological solutions to increase operational efficiencies across a variety of programs.
Khai’s forward-thinking approach shines through in his early adoption of telepsychiatry services, demonstrating his proactive stance in addressing emerging needs, even before the widespread use of telehealth solutions during the COVID-19 pandemic.
Khai’s leadership style is characterized by his ability to analyze systems and identify and implement effective solutions to increase productivity and efficiency. Khai standardized the workflows and protocols for Masada’s support staff across programs and departments, resulting in the ability for staff to provide cross coverage with minimal training. Khai has implemented several technological solutions that increase efficiency and eliminate the possibility for errors. One example is Khai’s collaboration with a vendor to develop a smart phone app that practitioners use to submit funding requests and provide documentation of expenditures.
Khai Nguyen’s career trajectory is a testament to his unwavering dedication to the mental health field and his exceptional adaptability, which is especially crucial in the context of rapidly evolving technology.
Established in 1989, Masada is a non-profit organization with an annual budget of $25M that provides quality mental health services to vulnerable communities in Southern California.
Khai Nguyen is a licensed Marriage and Family Therapist in the state of California. He has a Master of Science Degree in Counseling, Marriage, and Family Therapy from California State University Fullerton.
Khai is speaking during Preparing For CalAIM – Creating The Tech Infrastructure Needed For Success In A Population Health & Performance-Based Service Delivery System.