Institute Agenda


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Day One Monday October 28
Day Two Tuesday October 29
Day Three Wednesday October 30
8:00 am - 4:30 pm

The OPEN MINDS Children’s Services Leadership Summit

Executive Summit

The landscape for autism service delivery and the financing of those services is in a state of flux: The prevalence of individuals with a diagnosis of autism is increasing, there are more consumers with co-morbid conditions impacting their treatment and social support needs, there is new state legislation mandating the coverage of specific therapies and treatments, there is a growing shortage of board certified behavior analysts (BCBA), and there are new technologies and program innovations reshaping how we think about treatment. Combined, these factors are presenting new challenges—and opportunities—for specialty provider organizations serving children and youth with autism.

This year, The 2019 OPEN MINDS Children’s Services Executive Summit is focused on the market factors that are reshaping service delivery in the autism space and the new opportunities for provider organizations serving the autism population. This one-day intensive summit will cover the key issues that are shaping the field, bringing together key executives from payer and provider organizations, market trend setters, and industry thought leaders.

The day will start with a big picture overview of key market trends, followed by a panel of health plan representatives who will discuss how their organizations are approaching financing and care management with the autism population. In the afternoon, we’ll hear exciting case studies from provider organizations that have developed innovative programs for children and youth with autism—they will discuss their models, their program outcomes, their plans for the future, and their advice for other provider organizations. The day will close with a panel discussion on the new technologies that are shaping the course of autism treatment.

This event is essential for any provider organization executive currently serving children and youth with autism, those thinking about expanding their services, or those interesting in providing a new service to a new population. Register today for all the essential tools your team needs to build a successful strategy for serving the autism market.

For the complete agenda click here

Sean Klutinoty, MBA

Senior Associate, OPEN MINDS

Sean Klutinoty, M.B.A. brings 30 years of strategic planning and implementation, business development and marketing experience to the OPEN MINDS team. Mr. Klutinoty currently serves as a Senior Associate, leading projects related to strategic planning and implementation, customer relationship management, business development, and marketing.

Prior to joining OPEN MINDS, Mr. Klutinoty served as the Vice President of Marketing and Sales for the Escape Room Mystery.  In this role Mr. Klutinoty was responsible for developing and overseeing the marketing budget, developing key performance indicators, establishing and managing business to business relationships, developing and implementing marketing campaigns, analyzing customer demographics, developing market targets and customer loyalty initiatives and developing and overseeing all social media and email marketing functions.

Prior to serving as the Vice President of Marketing and Sales for the Escape Room Mystery, Klutinoty served as Business Account Executive for Meritus Business Solutions in Bedminster, New Jersey.  In this role Mr. Klutinoty exercised comprehensive management of the sales cycle including generating new leads, creating and conducting presentations for clients, product demonstrations, educating clients on business solutions and closing client contracts.  Klutinoty also oversaw product implementation, leveraged customer relationship management tools to track progress and report goals, analyzed customer needs to identify market opportunities, developed client-centric solutions and directed the development of a new product line which expanded the company’s offerings and market reach.

Previously Mr. Klutinoty served as the Vice President of Marketing and Sales for Project Transition in Chalfont, Pennsylvania.  During his tenure, Mr. Klutinoty developed and directed a national marketing team and managed the admissions team.  In addition, Mr. Klutinoty was responsible for overseeing business development opportunities and executive relationships with managed care organizations, enhancing customer relationships and implementing established targeted customer value propositions and key performance indicators within a data driven system.

Mr. Klutinoty also served in a variety of roles including Executive Director of Marketing over the course of a 26 year tenure with KidsPeace National Centers, Inc. in Orefield , PA.  Mr. Klutinoty earned his Master’s in Business Administration from Eastern University.  He earned his Bachelor of Arts from Nyack College in Nyack, New York.

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Richard G. Allen, Psy.D., BCBA-D, NCSP

Supervising Psychologist, Devereux Advanced Behavioral Health

Dr. Allen is presently an Assistant Professor and the Director of the Educational Specialist Program (EdS) in the Department of School Psychology at the Philadelphia College of Osteopathic Medicine.  He also serves as a supervising psychologist at Devereux Advanced Behavioral Health where he provides support to home, school and community based programs, serving both children and adults on the autism spectrum, as well as other developmental disabilities and/or mental health concerns.  Dr. Allen has extensive experience providing psychological assessment, consultation, and clinical supervision in schools and community-based programs.  He completed his doctoral degree in School Psychology from the Philadelphia College of Osteopathic Medicine and both his BS and MS in psychology at Saint Joseph’s University.  Dr. Allen has presented frequently at both regional and national conferences on such topics as, program-wide positive behavior support, clinical outcomes in community services, treatment foster care, and social skills training for individuals on the autism spectrum.

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Todd Harris, Ph.D.

Executive Director of Autism Services, Devereux Advanced Behavioral Health

Dr. Harris is presently the Executive Director of Autism Services for Devereux Advanced Behavioral Health.  In his current role, he coordinates the design and leads Devereux’s national autism initiatives, assesses and provides consultation and professional development to Devereux centers, and provides direct oversight to Devereux’s Positive Behavioral Interventions and Supports (D-PBIS) Autism model.  Dr. Harris received his graduate degree at the University of Massachusetts, Amherst, where he focused upon the use of applied behavior analysis techniques to instruct and support individuals with autism and their families under the direction of Dr. Beth Sulzer-Azaroff. Along with teaching the Autism Specialization courses at the University of Delaware in the past, Dr. Harris has also published and presented research in the areas of teaching functional communication skills and PECS, staff and family support and training practices, community-based transition programming, and methods to reduce unwanted behaviors through positive approaches.  He is presently on the advisory board for the Cambridge Center for Behavioral Studies, a member of the Council on Autism Services, a participant on the Delaware State Autism Task Force, a participant on the Pennsylvania State Workgroup on MNGs for ABA Services, Chair of Devereux’s National Autism Committee, and on the Peer Review Committee for the Delaware Autism Program.

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Boyd H. Mark

Director of Telehealth Services, The Scott Center for Autism Treatment

Boyd Mark leads the Telehealth initiative at The Scott Center, harnessing the power of the internet to deliver increased access to autism treatment, training, and services to families everywhere.

In the rapidly emerging era of digital healthcare and telemedicine, Florida Tech and The Scott Center are uniquely positioned to successfully combine technology and evidence-based treatment procedures to increase access to services. Boyd leverages his background in digital business transformation with Silicon Valley organizations including Intuit, Oracle, Microsoft, and others, to develop globally scalable, web-based autism healthcare solutions.

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Yagnesh Vadgama, BCBA

Vice President, Clinical Care Services Autism, Magellan Health

Bio Coming Soon!

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Daniel Openden, Ph.D., BCBA-D

President & Chief Executive Officer, Southwest Autism Research & Resource Center (SARRC)

Daniel Openden, Ph.D., BCBA-D is President and CEO of the Southwest Autism Research & Resource Center (SARRC) in Phoenix, Arizona. SARRC is an internationally recognized nonprofit organization dedicated to autism research, education, evidence-based treatment, and community outreach to support individuals with autism and their families throughout their lifetimes. The 18,000-square-foot Campus for Exceptional Children and 10,000-square-foot Sander’s Center for Autism Studies co-located with SARRC’s Vocational & Life Skills Academy are state-of-the-art clinical centers that serve as models for similar research and resource facilities.

In 2007, Dr. Openden was recruited to SARRC from the renowned Koegel Autism Center at the University of California, Santa Barbara to serve as SARRC’s Vice President and Clinical Services Director. Since joining SARRC, Dr. Openden has advanced the center’s clinical programs and services, including an inclusive preschool, a comprehensive home-based program, a parent training program for families living in rural/remote areas, and school consultation. In 2009, Dr. Openden and Dr. Christopher J. Smith, SARRC’s VP & Research Director, received funding to initiate and research SARRC’s Remote Telemedicine Program to provide follow up access to services via the internet for families living outside Maricopa County. In 2011, the Centers for Medicare and Medicaid Services (CMS) identified SARRC’s innovative, cutting edge inclusive preschool among the most promising practices in autism services to influence the development of effective care systems in other states.

Dr. Openden is a Board Certified Behavior Analyst—Doctoral (BCBA-D) and is licensed as a behavior analyst in Arizona. He has expertise in developing training programs for teaching parents and professionals to implement Pivotal Response Treatment (PRT), a comprehensive, evidence-based treatment model for children with ASD. Dr. Openden has worked extensively with families with children, adolescents and adults with ASD; provided consulting and training for school districts across the country; presented research at regional, state, national and international conventions; served as Associate Editor for the Journal of Positive Behavior Interventions (JPBI) from 2008-2013; and been published in several peer reviewed journals and book chapters in the field.

Dr. Openden is also an adjunct professor at Arizona State University (ASU) and serves on the Autism Speaks Family Services Committee; Scientific Council of the Organization for Autism Research (OAR); Arizona State University President’s Advisory Community Council; Feeding Matters Medical Professional Council; and the Arizona Autism Coalition Advisory Committee. Further, he is a founding member of the Council on Autism Services (CAS), a networking organization that brings together Presidents, CEOs, Executive Directors, Clinical Directors, and Program Directors to share high level information and identify gaps facing autism service delivery organizations. Dr. Openden was honored as one of the Phoenix Business Journal’s “Forty Under 40” up-and-coming community leaders in 2011 and in 2015 he was honored as one of the “Most Admired Leaders.”

Dr. Openden graduated from the University of California, Santa Barbara with a bachelor’s degree in sociology and a master’s and Ph.D. in Education with an emphasis in special education, disability and risk studies.

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9:00 am - 12:00 pm

Finding The Path To Online Marketing Success: An OPEN MINDS Executive Seminar On Best Practices In Website & Social Media Marketing

Executive Seminar

Having a contract with a managed care company is no longer enough. With health care reform creating more choices for consumers, the effectiveness of a provider organization’s website and “online presence” (social media buzz, search rankings, online reviews etc.) is more important than ever. Regardless of whether you are trying to reach new consumers or build better relationships with your existing consumers, your online brand presence and reputation matters. It’s also a determining factor in your success with engaging payers, partners, funders and staff recruits. Join us for this interactive session where we will explore best practices in evaluating and improving your organization’s online presence.

Timothy Snyder, Jr.

Executive Vice President, Marketing, OPEN MINDS

Timothy G. Snyder, Jr. brings a unique combination of marketing, business development, and online media expertise to OPEN MINDS. Since joining our team in 2008, Mr. Snyder has led dozens of strategic marketing and sales-focused projects, including comprehensive product launch initiatives, corporate re-branding/positioning projects, and website/online marketing programs for some of the largest and most influential pharmaceutical and technology organizations in the health and human service field.

In addition to his work in the consulting practice, Mr. Snyder has executive responsibility for the marketing, web site, public relations, and sales divisions of OPEN MINDS.

Mr. Snyder has been instrumental in developing cutting edge content marketing programs for OPEN MINDS customers.  He is able to translate branding and marketing positioning strategy into market-sector appropriate content campaigns.

In addition, Mr. Snyder brings broad knowledge of content campaign platforms.  His work includes leverage of traditional print media and printed educational material.  He has designed educational curriculum outreach – in on-site formats and synchronous and asynchronous web-based curriculum models.   In his work, he has designed dozens of web sites to support content campaigns – and worked with them from conceptualization, design, development, and launch.   He has lead the development of multiple-platform social media campaigns, customized apps, YouTube channels and podcast initiatives.

Mr. Snyder has spoken a numerous conferences and has published dozens of articles and resources on the growing importance of marketing and online branding in the new consumer-driven health and human service marketplace.    He developed OPEN MINDS marketing planning and web marketing curriculum.   In addition, he created OPEN MINDS assessment of organizational online presence.

Prior to joining OPEN MINDS, Mr. Snyder worked as an independent marketing consultant for multiple government agencies and provider organizations—specializing in online marketing strategy, campaign design and execution, event promotion, and social media integration. While completing his degree, Mr. Snyder also worked as a web developer and website manager —specializing in search engine optimization.

Mr. Snyder is a graduate of  Shippensburg University where he earned a Bachelor’s Degree in both marketing communications and business management.

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Rob Hickernell

Senior Associate, OPEN MINDS

Rob Hickernell, M.B.A. brings over 20 years of web site development and maintenance, digital marketing and reporting, data analytics, and conversion attribution experience to the OPEN MINDS team. Mr. Hickernell currently serves as a Senior Associate, leading projects related to website development and maintenance, digital marketing, website reporting, data analytics and conversion attribution and web site optimization, acquisition and retention.

Prior to joining OPEN MINDS Mr. Hickernell served as a Digital Marketing and Strategy Consultant for Live Oak Associates, LLC. In this role, Mr. Hickernell served as a consultant and advisor to digital B2B and B2C companies, creating and executing digital marketing strategies (search, social, mobile) by using data insights and analysis to solve business challenges.

Prior to serving as Digital Marketing and Strategy Consultant for Live Oak Associates, LLC, Hickernell served as Vice President, Search for AOL, Inc. in Dulles, VA. In this role Mr. Hickernell was responsible for strategic partnership management (Google, Bing), business development, revenue growth and data analytics of AOL’s search business which incorporates web/site search and content distribution across global web and mobile properties.

Previously, Mr. Hickernell served as the Director/ Sr. Director of Product Management for AOL, Inc. During his tenure Mr. Hickernell was the product marketing leader of AOL Search with focus on marketing partnerships, analytics and site optimization to drive revenue and traffic growth.
Mr. Hickernell has also served in a variety of other roles with AOL, Inc. including Principal Business Planning Manager, Program Director and Sr. Program Director. Mr. Hickernell received his Master of Business Administration with a concentration in marketing from the University of Baltimore, Merrick School of Business in Baltimore, Maryland. He earned his Bachelor of Science in Business Administration with a concentration in management from Towson State University in Baltimore, Maryland.

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1:00 pm - 4:00 pm

How To Implement New Technology Effectively: An OPEN MINDS Seminar On Best Practice Technology Implementation For Maximum Return

Executive Seminar

Your organization has gone through a lengthy process to select a technology solution. Now it’s time for the implementation. The dilemma many organizations face all too often are ill-managed technology project implementations. Unsuccessful implementations drive up costs, frustrate staff, and unnecessarily burden organizations. In this seminar, we will discuss:

  • A detailed overview of the technology selection process
  • A process for successful technology implementation, including planning, resource allocation, and testing
  • Best practices in vendor collaboration to build a long-term partnership based on sustainability

David E. Wawrzynek, MBA

Senior Associate, OPEN MINDS

David Wawrzynek, MBA brings more than 40 years of public behavioral health, clinical, financial, and management experience to the OPEN MINDS team. He brings a truly unique combination of experience  with his clinical, business, and financial experience, as well as a demonstrated history of efficient and effective management of behavioral health services.

Mr. Wawrzynek currently serves as a Senior Associate and Subject Matter Expert in the OPEN MINDS Consulting Practice, where he leads projects related to value-based purchasing, financial modeling, and clinical and financial data analysis. In recent years, Mr. Wawrzynek has focused on the development of analytic modeling tools, communication platforms, and knowledge management supports to transform raw data into meaningful information, to enable more effective strategic and operational insights and decision-making.

Before joining OPEN MINDS, Mr. Wawrzynek served 18 years as the Senior Vice President, Finance and Chief Financial Officer at Spectrum Human Services, a private, non-profit community mental health organization in Western New York. In this role, Mr. Wawrzynek designed, implemented and monitored systems to support information technology, human resources, billing, budgeting, financial modeling and reporting, site operations, risk management, security, as well as change management.

Previously, Mr. Wawrzynek served as the Vice President of Finance and Chief Fiscal Officer with Health Management Group in Buffalo, New York. In this role, he managed the corporate financial resources through the supervision and coordination of the functions of reimbursement, budget, banking, and general accounting.

Previously, Mr. Wawrzynek served his first 14 year tenure with Spectrum Human Services as Director of Financial Operations. In this role, he was responsible for the fiscal, facility, personnel, and business functions of the corporation. In addition he was responsible for data analysis and worked closely with the Clinical and Quality Assurance Directors in the development and monitoring of performance and outcome indicators.

Before joining Spectrum, Mr. Wawrzynek served as an Outpatient Psychiatry Supervising Counselor with Buffalo General Hospital Community Mental Health Center. In this role, he held dual clinical and administrative responsibilities and assisted in the daily operation of the department, acted as a liaison to other hospital departments, and supervised staff activities.

Mr. Wawrzynek began his career as a clinical Supervising Counselor for the City of Buffalo’s Division of Drug Abuse Services where he was responsible for supervision of all counseling and clinical activities at a community-based drug treatment center and provided counseling services for clinic patients.

In recognition of his professional successes, Mr. Wawrzynek was named as the 2007 Not-for-profit Chief Financial Officer of the Year by Buffalo Business First.

In addition to his professional experience, Mr. Wawrzynek has served in a number of leadership roles for affiliations including past President for the New York State Cerner Software User Group; past Board President for Child Resource Network; and Treasurer for Spectrum Human Services Foundation.

Mr. Wawrzynek earned his Master of Business Administration and his bachelors in psychology from SUNY at Buffalo and his Master of Science in Rehabilitation Counseling from Syracuse University.

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7:30 am - 8:30 am

Registration & Executive Networking Breakfast

Networking

Check-in at the registration desk to get your name badge and program materials, then join us in the exhibit hall for breakfast. Take some time to meet your fellow attendees, talk to our sponsors, and prepare for the day ahead.


8:30 am - 9:00 am

Welcome & Announcement Of Results From The 2019 OPEN MINDS Technology & Innovation Survey

Plenary Address

During this opening session, OPEN MINDS Chief Executive Officer, Monica E. Oss will open the institute by sharing the results of this year's survey, The 2019 OPEN MINDS Technology & Innovation Survey.

Monica E. Oss

Chief Executive Officer, OPEN MINDS

Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past two decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.

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9:00 am - 10:00 am

Leveraging Technology To Expand Access, Enhance Consumer Experience & Improve Outcomes In A Behavioral Health Care Marketplace Dominated By Value-Based Models

Keynote Address

In a healthcare marketplace dominated by the “new normal” of value-based care and reimbursement models, technology is an essential tool for payer and provider organizations looking to improve outcomes, streamline decision-making and add value to the management and delivery of care. During this keynote presentation attendees will learn how Optum – a leading information and technology-enabled health services business and one of the nation’s largest managed behavioral health organizations – is leveraging technology to create a personalized experience that helps members find and access the care they need, at the time and place that’s right for them. Find out how Optum is using the latest technologies such as machine learning and artificial intelligence to deliver practical solutions for today’s health care challenges:

  • Enhancing its already market-leading physical behavioral health network with options for accessing services virtually via video, chat, phone or a mobile connection
  • Using advanced analytics to identify and proactively engage with members who could benefit from behavioral health support
  • Facilitating better care coordination via a shared technology platform that helps eliminate many of the most common gaps between medical and behavioral providers
  • Giving primary care physicians tools to recognize signs of mental health and substance use conditions and then connect patients to treatment if they need it
  • Utilizing its unmatched data management experience and capabilities to guide people to appropriate treatment and improve resulting health outcomes

Alison Nelson

Senior Vice President for Optum Technology, Optum

Alison is a member of the Optum Technology leadership team. She leads Technology Transformation and is the CIO for Optum Operations and the Customer Office.  This team serves the business in achieving their goals by engineering & delivering cost effective, scalable, high quality software solutions that rapidly deliver customer value for the Optum Enterprise. Services offered include Advanced Technology and Automation Engineering, Technology Partnership & Consulting Services, and Client Implementation Technical Readiness.  This team also enables the Optum Technology Net Promoter Score (NPS), supports the enterprise MOVE program and drives the enterprise technology transformation. They focus on driving the utilization of modern technologies, simplifying the technology landscape, transforming the technology workforce and improving the customer experience.

Alison joined UnitedHealth Group in July of 1996.  During her tenure, she held various leadership positions throughout the evolution of UnitedHealth Group, all with a focus on technology, software development, program management and application architecture.   Prior to joining UnitedHealth Group, Alison worked for Price Waterhouse, LLC in their Insurance Industry management consulting practice.

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10:15 am - 11:00 am

Technology Demonstration - Streamline Healthcare Solutions

Technology Demonstration

Sponsored By Streamline Healthcare Solutions


10:15 am - 11:30 am

Thought Leader Discussion With Alison Nelson, Senior Vice President, Optum Technology, Optum

Discussion Breakout

Join us for a follow-up session with our keynote speaker, Alison Nelson, Senior Vice President, Optum Technology, Optum. Use this time to ask questions and continue the morning’s discussion with Ms. Nelson and OPEN MINDS Chief Executive Officer Monica E. Oss.

Monica E. Oss

Chief Executive Officer, OPEN MINDS

Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past two decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.

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Alison Nelson

Senior Vice President for Optum Technology, Optum

Alison is a member of the Optum Technology leadership team. She leads Technology Transformation and is the CIO for Optum Operations and the Customer Office.  This team serves the business in achieving their goals by engineering & delivering cost effective, scalable, high quality software solutions that rapidly deliver customer value for the Optum Enterprise. Services offered include Advanced Technology and Automation Engineering, Technology Partnership & Consulting Services, and Client Implementation Technical Readiness.  This team also enables the Optum Technology Net Promoter Score (NPS), supports the enterprise MOVE program and drives the enterprise technology transformation. They focus on driving the utilization of modern technologies, simplifying the technology landscape, transforming the technology workforce and improving the customer experience.

Alison joined UnitedHealth Group in July of 1996.  During her tenure, she held various leadership positions throughout the evolution of UnitedHealth Group, all with a focus on technology, software development, program management and application architecture.   Prior to joining UnitedHealth Group, Alison worked for Price Waterhouse, LLC in their Insurance Industry management consulting practice.

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Moving Technology From Pilot To Scale: Strategies For A Successful Transition To Organizational-Wide

Breakout Session

The health and human service field in in the middle of a digital transformation, with technology innovations changing how provider organizations and manage and deliver services. In this market, there is a competitive advantage in bringing next generation services, programs, and technologies to market without undue delay. Organizations need a structured and prompt process for evaluating possible innovations, testing new technologies using structured proof of concept and beta testing, and moving from pilot to scale. This requires an infrastructure capable of handling change, new approaches to service line evolution, and an executive team capable of managing complexity. In this session, we will discuss how the rapid pace of change in the market has ramped up the process for technology implementation, requiring executive teams to operate with both speed and efficacy. The session will include:

  • How to build a meaningful technology pilot program and evaluation process
  • A structured best practice process for expanding successful pilot programs to organization-wide adoption
  • Case studies from organizations that have successfully moved their organization from from pilot to scale

Joseph P. Naughton-Travers, EdM

Senior Associate, OPEN MINDS

Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.

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Scott Bell

EHR Administrator/Compliance Manager, LifeSkills, Inc.

Bio Coming Soon!

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Knowledge Partner - Credible Behavioral Health Software, Inc.

Knowledge Partner

Sponsored by Credible Behavioral Health Software, Inc.


11:45 am - 12:30 pm

Epitomax…The Newest EHR Solution In The HarrisCCS Family

Technology Demonstration

Sponsored by Harris Coordinated Care Solutions


11:45 am - 1:00 pm

Managing The Data Breach: How To Prepare, Plan & Protect Your Organization

Breakout Session

For health and human service organizations, data security is a constant challenge as we move towards more care coordination, value-based payments, and population health—all of which demand greater levels of interoperability and health information exchange. Like many other industries, the health and human service field has been hit hard with cyberattacks and data breaches—and in today's reality, issues with data security are somewhat inevitable. The best defense for any health care organization in this environment is a dual focus on policy and security. In this session, we'll discuss how executive teams can make data security a priority in their organizations. Topics covered include:

  • Best practices in privacy, security, and data sharing
  • How to develop a proactive data security plan and a defined process for managing a data breach
  • Examples of provider organization data security plans and security risk assessments

Sharon Hicks

Senior Associate, OPEN MINDS

Sharon Hicks, OPEN MINDS Senior Associate, has more than 20 years of experience in the health and human service field.  She has extensive experience and wide range of expertise in health plan management, in clinical operations management, and technology.

Prior to joining OPEN MINDS, Ms. Hicks spent two decades in a number of executive positions within the University of Pittsburgh Medical Center (UPMC) system and within its health plan division.   Ms. Hicks served as the Chief Operating Officer for Community Care Behavioral Health, a managed behavioral health organization.  She was responsible for all aspects of the organization’s operations including fiscal, information systems, the claims processing department, and the design of clinical systems. In addition Ms. Hicks managed the day-to-day operations of including human resources, facilities, purchasing, and security.

Ms. Hicks also served as the Vice President, Internet Strategy, UPMC Insurance Services Division and, since 2002, as the Chief Executive Officer of Askesis Development Group, Inc. since May of 2002. In this role, Ms. Hicks was responsible for the growth of the company, profitability of the company, and the direction of software development.

Ms. Hick started her impressive health care career as a psychiatric social worker before being promoted to Assistant Director of Social Work.   Prior to her executive promotions, Ms. Hicks served as a Clinical Administrator for both Ambulatory Services and Emergency and Intake Services at the UPMC Western Psychiatric Institute and Clinic. In this role, Ms. Hicks managed the behavioral health division, the budgets for all departments, and implemented new software replacing paper billing for clinical services.

Ms. Hicks received both her Masters of Business Administration and Masters of Social Work degrees from the University of Pittsburg. Before pursuing her graduate education, Ms. Hicks received her Bachelor’s Degree in Psychology.

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Data Makes The Difference: Using Data To Manage Care Coordination & Value-Based Arrangements

Breakout Session

More competition and more value-based reimbursement (VBR) are making performance management more important for health and human service management teams—you need to run business operations, track and correct staff performance, negotiate contracts—all the while out positioning other competitors in the market. The question is, does your management team have useful data available to make these decisions? Data is great, but hardly useful without a good dashboard. You can measure and show outcomes, but they must be articulated in a way that the audience (your management staff) understands. In this session, we'll discuss the data how to create a performance management system that reports metrics in a way that promotes action and performance improvement. The session will cover:

  • Best practices in developing an effective data dashboard to manage risk and value-based reimbursement models
  • Essential key performance indicators for managing VBR
  • Case studies from organizations that have built a data dashboard to manage care coordination and VBR

Ken Carr

Senior Associate, OPEN MINDS

Ken Carr brings over 30 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. He currently serves as a Senior Associate with the OPEN MINDS consulting practice. In this role, Mr. Carr serves as a subject matter expert in the OPEN MINDS consulting practice where he has led numerous engagements in strategic planning, merger and acquisition prospecting, business process improvement, managed care and value-based contracting preparedness, financial analysis of service lines, and technology selection.

Prior to joining OPEN MINDS, Mr. Carr served as the Chief Financial Officer for Elite DNA Therapy Services, a mental health provider based in Fort Myers, FL. In this position, Mr. Carr led development of the strategic plan, identified opportunities to optimize the EHR, and restructured financial reporting and analysis by service lines and key metrics.

Prior to his role at Elite DNA Therapy Services, he served as the Chief Financial Officer of The Centers, a community mental health center in Ocala, Florida. In this position, Mr. Carr led a realignment of the organization’s financial management functions. This included revenue cycle management, EHR bill implementation and reporting, cash management enhancement, and strategic financial analysis.

Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.

Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.

Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.

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Dr. Jason Raines, MPA, SSBB

Founder and Principal, Raines Consulting Group, LLC

Jason has a Doctorate in Business Administration from Wilmington University. Jason’s dissertation was titled, Perceived Barriers to the Successful Implementation of Lean in Behavioral Healthcare and Perceptions of Implementation Success.

Jason has a Master’s in Business Administration and a Master’s in Public Administration from Kutztown University. Jason’s Master’s thesis was titled, Problems and Strategic Solutions for Not-For-Profit Agencies: with Emphasis on Turnaround and Expansion.

Jason has a Bachelor of Arts in Political Science and a Bachelor of Arts in Administration of Justice from Pennsylvania State University. Jason is also a Six Sigma Black Belt and Lean Sensei earning both certifications from Villanova University.

Jason is an appointed volunteer board member of the Children and Youth Advisory Board for Lehigh County and services as the board’s Vice President. In addition, Jason also services as the Chair of Citizen Review Panel for the Northeast region of Pennsylvania. Jason is also a member of the Pennsylvania Patient Safety Authority’s Healthcare Associated Infection Advisory Panel.
Jason is the founder of Raines Consulting Group LLC. Jason currently works as the Chief Operations Officer for a Hospital.

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Knowledge Partner - Streamline Healthcare Solutions

Knowledge Partner

Sponsored By Streamline Healthcare Solutions


1:00 pm - 2:15 pm

Lunch & Learn - Netsmart

Invitation-Only-Lunch

Sponsored by Netsmart


Lunch & Learn - Welligent

Invitation-Only-Lunch

Sponsored By Welligent


Lunch & Learn - TenEleven

Invitation-Only-Lunch

Sponsored By TenElven


1:00 pm - 2:30 pm

Lunch On Your Own

Networking

The institute hotel is located in downtown Philly, steps away from world class restaurants and local favorites. Stop by the registration desk for a list of the OPEN MINDS team's favorite restaurants.


2:30 pm - 3:45 pm

Knowledge Partner - Qualifacts Systems, Inc.

Knowledge Partner

Sponsored By Qualifacts Systems, Inc.


Managing A Holistic Approach To Care: Integrating Physical & Behavioral & Social Health Data

Breakout Session

The push for more integration is a by-product of the shift to value-based reimbursement (VBR) payment systems. VBR models work the best in integrated systems – this means integrated financial incentives, integrated information platforms, and integrated clinical models. But integrating primary care and behavioral health data into easily accessible and meaningful information to enhance performance can be a major challenge. In this session, we’ll cover the challenges of integration, key elements in building a shared data framework, and examples of successful data sharing in integrated models of care. The session will include:

  • Best practices in interoperability and data sharing in integrated care settings
  • Key data points needed to make integration successful, how to utilize this data, and how to incorporate it to operations
  • Case studies from provider organizations that have integrated primary/behavioral health and how their use of data has contributed to the success of their programs

David E. Wawrzynek, MBA

Senior Associate, OPEN MINDS

David Wawrzynek, MBA brings more than 40 years of public behavioral health, clinical, financial, and management experience to the OPEN MINDS team. He brings a truly unique combination of experience  with his clinical, business, and financial experience, as well as a demonstrated history of efficient and effective management of behavioral health services.

Mr. Wawrzynek currently serves as a Senior Associate and Subject Matter Expert in the OPEN MINDS Consulting Practice, where he leads projects related to value-based purchasing, financial modeling, and clinical and financial data analysis. In recent years, Mr. Wawrzynek has focused on the development of analytic modeling tools, communication platforms, and knowledge management supports to transform raw data into meaningful information, to enable more effective strategic and operational insights and decision-making.

Before joining OPEN MINDS, Mr. Wawrzynek served 18 years as the Senior Vice President, Finance and Chief Financial Officer at Spectrum Human Services, a private, non-profit community mental health organization in Western New York. In this role, Mr. Wawrzynek designed, implemented and monitored systems to support information technology, human resources, billing, budgeting, financial modeling and reporting, site operations, risk management, security, as well as change management.

Previously, Mr. Wawrzynek served as the Vice President of Finance and Chief Fiscal Officer with Health Management Group in Buffalo, New York. In this role, he managed the corporate financial resources through the supervision and coordination of the functions of reimbursement, budget, banking, and general accounting.

Previously, Mr. Wawrzynek served his first 14 year tenure with Spectrum Human Services as Director of Financial Operations. In this role, he was responsible for the fiscal, facility, personnel, and business functions of the corporation. In addition he was responsible for data analysis and worked closely with the Clinical and Quality Assurance Directors in the development and monitoring of performance and outcome indicators.

Before joining Spectrum, Mr. Wawrzynek served as an Outpatient Psychiatry Supervising Counselor with Buffalo General Hospital Community Mental Health Center. In this role, he held dual clinical and administrative responsibilities and assisted in the daily operation of the department, acted as a liaison to other hospital departments, and supervised staff activities.

Mr. Wawrzynek began his career as a clinical Supervising Counselor for the City of Buffalo’s Division of Drug Abuse Services where he was responsible for supervision of all counseling and clinical activities at a community-based drug treatment center and provided counseling services for clinic patients.

In recognition of his professional successes, Mr. Wawrzynek was named as the 2007 Not-for-profit Chief Financial Officer of the Year by Buffalo Business First.

In addition to his professional experience, Mr. Wawrzynek has served in a number of leadership roles for affiliations including past President for the New York State Cerner Software User Group; past Board President for Child Resource Network; and Treasurer for Spectrum Human Services Foundation.

Mr. Wawrzynek earned his Master of Business Administration and his bachelors in psychology from SUNY at Buffalo and his Master of Science in Rehabilitation Counseling from Syracuse University.

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John Falsetti

Director of Information Services, Maryville Academy

Bio Coming Soon!

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Expanding Access Through Technology: Innovative Approaches For Improving Access To Care

Breakout Session

Access to care continues to be a primary concern among payers and consumers. There are many reasons for the coverage-to-access gap—from a shortage of clinical professionals and facilities, to long appointment wait times, to inconvenient times and locations, to cost and instance coverage barriers, to a lack of culturally competent care. There is not simple solution for this complex access situation—but technology is one approach that is seeing greater adoption. From remote monitoring to telehealth and more, technology is easing the access burden for many consumer populations. In this session, we'll discuss the access issue and how payers and provider organizations are working to improve convenient consumer access to services. The session will cover:

  • Why consumer access to care is a priority for payers and health plans
  • How technology can fill in the gaps and increase consumer access to care through virtual health
  • Case study examples of organizations that are using technology innovations to improve access to care for the complex consumer population

Paul Duck

Senior Associate, OPEN MINDS

Bio Coming Soon!

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Jeremy Blair, MBA, LMFT

Chief Executive Officer, WellStone

Jeremy is the CEO of WellStone, a community mental health center in Huntsville, AL. Jeremy earned a BS in Psychology and Master in Marriage and Family Therapy from Harding University and an MBA from the University of North Alabama. He has worked in non-profit behavioral healthcare for the last 19 years serving children, adolescents and adults suffering from mental illness and substance use disorders. Jeremy serves on the board of LifeSouth Community Blood Centers. He also currently serves as Chairman of the Board of Directors for Happi Health, a primary care clinic.

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Ellie Zuehlke, MPH

Director, Community Benefit & Engagement, Allina Health

Ellie Zuehlke, MPH is the Director of Community Benefit & Engagement at Allina Health, a large not-for-profit health system in Minnesota and western Wisconsin. Ellie leads community benefit, community health improvement, charitable giving, community relations and employee volunteerism for Allina Health. She is also the project director for Allina’s CMS Accountable Health Communities Model to support patients in addressing their health-related social needs through routine screening and connections to community resources. Previously, Ellie worked for nearly a decade in State and Local public health building programs and collaborations related to prevention, wellness, chronic disease management and health equity.

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4:00 pm - 5:00 pm

Town Hall

Plenary

Sponsored By Credible Behavioral Health Software


5:00 pm - 6:00 pm

Executive Networking Reception

Networking

Wrap up the day by taking time to network with your colleagues and partners. Take some time to discuss the day's events while enjoying a drink and hors d'oeuvres.


8:00 am - 9:00 am

Executive Networking Breakfast

Networking

Take some time to meet your fellow attendees, talk to our sponsors, and prepare for the day ahead.


9:00 am - 10:00 am

Artificial Intelligence, Robotics & You: How 20th Century Technology Is Transforming Health Care Services

Keynote Address

The use of technology in medicine is as old as the telephone. Yet consumer fear about artificial intelligence (AI) has been stoked by horror stories and “what ifs.” Consequently, the road to integration of AI into the delivery of medicine has been made harder and steeper. Additionally, fear among provider organizations and clinical professionals over losing revenue or jobs to AI have created other roadblocks. Unknown to many consumers, their lives are already dependent on the use of AI. AI and chat bots are but two technologies starting to be used in behavioral health. In this session, keynote speaker Jonathan D. Linkous, MPA, FATA, Chief Executive Officer, PATH will discuss how technology innovations are shaping the health care market, what’s coming next in the work of virtual care, and how you can get ahead of the curve.

Jonathan D. Linkous, MPA, FATA

Chief Executive Officer, PATH

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10:15 am - 11:30 am

Thought Leader Discussion With Jonathan D. Linkous, MPA, FATA, Chief Executive Officer, PATH

Discussion Breakout

Join us for a follow-up session with our keynote speaker, Jonathan D. Linkous, MPA, FATA, Chief Executive Officer, PATH. Use this time to ask questions and continue the morning’s discussion with Ms. Linkous and OPEN MINDS Chief Executive Officer Monica E. Oss.

Sharon Hicks

Senior Associate, OPEN MINDS

Sharon Hicks, OPEN MINDS Senior Associate, has more than 20 years of experience in the health and human service field.  She has extensive experience and wide range of expertise in health plan management, in clinical operations management, and technology.

Prior to joining OPEN MINDS, Ms. Hicks spent two decades in a number of executive positions within the University of Pittsburgh Medical Center (UPMC) system and within its health plan division.   Ms. Hicks served as the Chief Operating Officer for Community Care Behavioral Health, a managed behavioral health organization.  She was responsible for all aspects of the organization’s operations including fiscal, information systems, the claims processing department, and the design of clinical systems. In addition Ms. Hicks managed the day-to-day operations of including human resources, facilities, purchasing, and security.

Ms. Hicks also served as the Vice President, Internet Strategy, UPMC Insurance Services Division and, since 2002, as the Chief Executive Officer of Askesis Development Group, Inc. since May of 2002. In this role, Ms. Hicks was responsible for the growth of the company, profitability of the company, and the direction of software development.

Ms. Hick started her impressive health care career as a psychiatric social worker before being promoted to Assistant Director of Social Work.   Prior to her executive promotions, Ms. Hicks served as a Clinical Administrator for both Ambulatory Services and Emergency and Intake Services at the UPMC Western Psychiatric Institute and Clinic. In this role, Ms. Hicks managed the behavioral health division, the budgets for all departments, and implemented new software replacing paper billing for clinical services.

Ms. Hicks received both her Masters of Business Administration and Masters of Social Work degrees from the University of Pittsburg. Before pursuing her graduate education, Ms. Hicks received her Bachelor’s Degree in Psychology.

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Jonathan D. Linkous, MPA, FATA

Chief Executive Officer, PATH

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Building A Data Dashboard For VBR: Case Studies In Combining Clinical, Financial & Outcomes Data

Breakout Session

What technology is critical for success in value-based reimbursement (VBR) contracts? At the top of the list is financial systems that can both track the data your organization needs to manage contracts and can be combined with clinical performance management systems to meet the demands of the new payment models. Building the capability to meet these demands is a major hurdle for most organizations as they transition away to VBR. In this session, we will discuss how to prepare your financial systems to move your organization forward with VBR, including:

  • How to assess your organization’s current financial and clinical management systems
  • The “must-have” financial management and data modeling tools your organization needs to manage risk and value-based reimbursement models
  • Case studies from organizations that have built a data infrastructure to manage VBR

Ken Carr

Senior Associate, OPEN MINDS

Ken Carr brings over 30 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. He currently serves as a Senior Associate with the OPEN MINDS consulting practice. In this role, Mr. Carr serves as a subject matter expert in the OPEN MINDS consulting practice where he has led numerous engagements in strategic planning, merger and acquisition prospecting, business process improvement, managed care and value-based contracting preparedness, financial analysis of service lines, and technology selection.

Prior to joining OPEN MINDS, Mr. Carr served as the Chief Financial Officer for Elite DNA Therapy Services, a mental health provider based in Fort Myers, FL. In this position, Mr. Carr led development of the strategic plan, identified opportunities to optimize the EHR, and restructured financial reporting and analysis by service lines and key metrics.

Prior to his role at Elite DNA Therapy Services, he served as the Chief Financial Officer of The Centers, a community mental health center in Ocala, Florida. In this position, Mr. Carr led a realignment of the organization’s financial management functions. This included revenue cycle management, EHR bill implementation and reporting, cash management enhancement, and strategic financial analysis.

Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.

Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.

Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.

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Jonathan Brown

Controller, Crossroads Health

Bio Coming Soon!

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Carolyn Spence

Chief Information Officer, Alexander Youth Network

Carolyn Spence is the Chief Information Officer for Alexander Youth Network, an organization in North Carolina providing an array of mental and behavioral health services for children and young adults.  Carolyn has been with the organization for more than 20 years overseeing the organization’s clinical case management, administration, billing, utilization management, EHR development and implementation, and data analysis.

Carolyn’s success is attributed to her ability to partner clinical and IT staff, create interdisciplinary teamwork, and develop relationships with technology vendors. Her dedication to children’s mental health and knack for innovation have produced organizational efficiencies, effective systems for care and streamlined processes throughout the organization.

She completed her Honours Bachelor of Social Work degree from Lakehead University in Thunder Bay, Ontario Canada.

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11:30 am - 12:00 pm

Networking & Raffle Prize Drawing

Networking


12:00 pm - 1:00 pm

Innovation, Integration & Virtual Care: How To Build A Digital Strategy To Compete With The New Market Disruptors

Keynote Address

The importance of digital health adoption to the sustainability of health and human service organizations is going to grow as the market shifts towards more value-based reimbursement models (VBR). Executive teams need a strategy for building a technology infrastructure that can drive value by reducing service delivery costs, engaging consumers in their care management, and enabling value-based contracting and population health management using data analytics. In her closing keynote session, OPEN MINDS Chief Executive Officer Monica E. Oss will discuss will discuss how executive teams can prepare for the future virtual care delivery models, review the key “take aways” from the institute, and share her perspective on the future of leadership and technology innovation in the health and human service market.

Monica E. Oss

Chief Executive Officer, OPEN MINDS

Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past two decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.

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2:00 pm - 5:00 pm

Finding An Electronic Health Record System For Your Future: The OPEN MINDS Seminar On Best Practices In EHR Selection, Contracting & Optimization

Executive Seminar

Over the past twenty years the adoption of electronic health record systems (EHRs) has changed how health services are managed and delivered. But as the health care system has continued to involve with more value-based reimbursement, the push towards integrated care coordination, and the rise in consumerism - the technology infrastructure needed by provider organizations has changed and that has changed the role of the EHR and forced EHRs to evolve to keep up with the pace of change in the market. For most executives, the EHR is a major investment - and choosing the right system (or keeping the wrong system) can make or break any organization.

This seminar is for any executive who is considering a new EHR system—whether it is your organization’s first EHR, or your current EHR isn’t delivering the functionality you need to be sustainable in a changing market. This essential seminar will guide you through a step-by-step process for selecting an EHR that fits all your organization’s needs. The seminar will cover:

  • A best practice model for assessing the tech functionality your organization needs for future success
  • Steps for vetting vendors and their products and services
  • Budgeting for EHR software and implementation
  • Ensuring best value and performance in contract negotiating

Joseph P. Naughton-Travers, EdM

Senior Associate, OPEN MINDS

Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.

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Alsten Tauro

Senior Consultant, OPEN MINDS

Alsten Tauro brings more than 10 years of leadership and management experience in information technology (IT) and services to the OPEN MINDS team. He has a demonstrated expertise in IT operations and process reengineering, strategic IT planning and road-mapping, networking and telecommunications, web administration and programming, and project management.

Prior to joining OPEN MINDS, Mr. Tauro was the Director of Information Technology for the Corporate Headquarters of Sigma Nu Fraternity, Inc., were he established and implemented technology initiatives to meet Sigma Nu Fraternity’s growing IT needs―inventory, annual budget, disaster recovery plan, documentation, and operating policies. He also managed a broad range of installation, upgrade, and troubleshooting projects for network and web administration and organization conferences. In this role, he led IT assessments, research, and benefit-cost analysis of potential technology acquisitions; leveraged changing technology landscape and new millennium opportunities unto social media platforms tools for improved operational efficiency. As a result, Sigma Nu saw a 35% enhancement of their remote computing systems and productivity through infrastructure updates led by Mr. Tauro.

In addition to his Director role, Mr. Tauro served as a Programmer for the organization, leading many hands-on solution architecture design projects and performing frequent ‘big data’ extraction and analysis, and integrity and security checks on confidential and public information. He also administered website content work orders and performing various website content updates and redesign in 2002 and 2007―using LAMP, HTML, CSS, PHP, MySQL, JavaScript and Ajax; leading to $9,000+ in annual savings.

Previously, Mr. Tauro served a number of organizations as an independent IT consultant, providing IT consulting and supporting development of IT applications and equipment for start-up organizations. As part of this role, he setup and managed technical equipment, networked computers, and monitored video feeds for the 2014 Oracle Open World conference.

Mr. Tauro earned Bachelor of Science in Computer Science and a Bachelor of Science in Mathematics from Nicholls State University in Thibodaux, Louisiana.

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