Speakers & Faculty


Janelle Wesloh, LADC, MBA

Vice President of Clinical Excellence, Innovation and Recovery Management, Hazelden Betty Ford Foundation

Janelle Wesloh, LADC, MBA

Vice President of Clinical Excellence, Innovation and Recovery Management, Hazelden Betty Ford Foundation

Janelle Wesloh, LADC, MBA, Vice President of Clinical Excellence, Innovation & Recovery Management at the Hazelden Betty Ford Foundation has been in the addiction treatment field for 27 years. Wesloh has held many roles, including youth counselor, intake counselor, continuing care counselor, electronic medical record designer, and privacy officer.

She currently provides integration and standardization support to clinical operations across the organization to ensure the optimal functioning of a national system of care. She strives to further establish HBFF's clinical innovation function and helps Hazelden Betty Ford continue to lead the field through research and design. She oversees the Recovery Management division that provides ongoing recovery support through online, phone, and in-person programs and services.

Wesloh is a licensed alcohol and drug counselor; she has an undergraduate degree in psychology with an emphasis in chemical dependency counseling, and an MBA from Hamline University. ×

Shameil Dawood

Senior Solutions Consultant, Sparkrock

Shameil has over 20 years’ experience with Dynamics NAV and its predecessor products. Approximately half that time has been in Partner roles that encompassed solution design, implementation consultancy, training, project management and reporting. The other half has been working within company finance teams that use Dynamics NAV as their core ERP and financial system. Shameil has held various levels of seniority all the way through to finance director. His base training was with a Big-4 accounting firm, after which he worked for a while as an auditor and public accountant.

A chartered accountant from the UK, Shameil has worked in most major European countries and brings a wealth of different experiences when assessing an organization’s needs and formulating pragmatic options. He translates his empathy for transactional processing and deep product knowledge into solutions that balance immediate gains with the best long-term interests of the customer.

In Canada, Shameil had been on the Sparkrock implementation teams for Public Health Units and K-12 School Boards. Most recently, he has been working in the Sales team to help bring a more tangible understanding of the Sparkrock product and its application to new prospects and audiences.

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Katy Beveridge

Vice President of Operations, LifeWorks NW

Katy Beveridge joined LifeWorks NW in 1994 as an administrative assistant and has moved through positions as Office Manager and Manager of Administrative Systems before becoming Director of Administrative Support Systems. Prior to joining LifeWorks NW, she served as Licensing Clerk in the Oregon State D.E.Q. Katy grew up in Portland and attended Grant High School. She received her B.A. in Liberal Arts with a specialization in Sociology and Special Education from Oregon State University. ×

Brandon Ward, Psy.D.

Director of Enterprise Applications, Mental Health Center of Denver

Bio coming soon

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AJ Peterson

Vice President, Interoperability, Netsmart

AJ Peterson

Vice President, Interoperability, Netsmart

AJ Peterson is Vice President of Interoperability for Netsmart.  He maintains an efficient client-focused model around connectivity and consumer-engagement technologies, and develops value-based connections among clients, suppliers and partners in the healthcare market.

Before joining Netsmart, AJ was an area operations director at Concentra Medical Centers, where he managed medical outpatient facility operations, sales development, customer relationships and personnel development.  He has participated in the Office of the National Coordinator’s Data Segmentation for Privacy project, and currently serves on the Advisory Council for Carequality, which provides a national-level, consensus-built, common interoperability framework to enable exchange between and among health data sharing networks.

He holds a Bachelor of Arts degree in Business Administration from DePaul University. ×

Angie Childers

Assistant Vice President, Value-Based Payment Products, Beacon Health Options

Angie Childers

Assistant Vice President, Value-Based Payment Products, Beacon Health Options

Bio coming soon

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Emily Nichols, MPH

Director of Operations, Resources for Human Development (RHD)/Family Practice Counseling Network

Emily Nichols, MPH

Director of Operations, Resources for Human Development (RHD)/Family Practice Counseling Network

Emily Nichols’ career has focused on Philadelphia-based federally qualified health centers in a variety of roles centering on patient care, health outcomes, quality improvement and patient-centered medical home recognition. She holds a BA in Public Health – Social and Behavioral Sciences from Johns Hopkins University and a MPH from Emory University with a concentration in Behavioral Sciences. In 2010, Emily became the Center Director of The Health Annex, FPCN’s health center in Southwest Philadelphia. In February 2013, Emily transitioned to the Director of Operations for FPCN. Emily also is a consultant with the Health Federation of Philadelphia with the Health Center Controlled Network (HCCN) project. She works with HCCN health centers on PCMH recognition and use of the population management software, i2iTracks. ×

Dana Thomas

Vice President, Strategic Accounts, Relias

Dana Thomas

Vice President, Strategic Accounts, Relias

Dana Thomas is the VP of Strategic Accounts at Relias. Formerly, he was the VP of Content development working with hundreds of Subject Matter Experts to develop the Relias eLearning libraries. He joined Relias in 2009 and brought with him over a decade of instructor led and asynchronous training experience.  He is passionate about efficient training and will literally talk your ear off about it, if you let him. ×

Deb Adler

Senior Associate, OPEN MINDS

Deb Adler brings more than 20 years of experience in executive health care roles, serving in a variety of capacities including network executive, quality management executive and chief operating officer, to the OPEN MINDS team.

Her consultant work with OPEN MINDS spans a broad range of customers (provider organizations, payors and government programs) and topics, including: collaborative care models/medical behavioral integration, provider network functions– contracting, network designs/tiering, recruitment, telehealth network implementation, and strategic planning. In addition, Ms. Adler has a special interest in helping technology-enabled providers in “go-to-market” strategies and streamlining network functions.

Since entering the managed behavioral health care field, she has become an industry-recognized leader in value-based contracting and alternative payment models. An innovator known for her ability to execute results, she has facilitated network designs and benefit plan approaches that achieve both quality outcomes and healthcare cost savings.

Before joining OPEN MINDS, Ms. Adler served as Senior Vice President of Network Strategy for Optum (part of UnitedHealth Group) where she was responsible for behavioral health network development, contracting, and strategy for over 185,000 providers. In this role she developed the largest, performance-tiered behavioral health network, largest telemental health network, and largest medication assisted treatment (MAT) network. She was also responsible for implementing network initiatives to promote medical/behavioral integration, improve member outcomes, and reduce total cost of care through collaborative care models.

Prior to joining Optum/UnitedHealth, Ms. Adler spent over 12 years with ValueOptions, Inc. (now Beacon Options) where she held a variety of senior leadership roles including, Executive Vice President of National Networks; Chief Executive Officer, Health Plan Division; Vice President, Network Operations; Executive Director, Corporate Quality Management; and Executive Director, Quality & Information Systems. She was responsible for quality management and coordinated NCQA and URAC accreditation efforts.

Ms. Adler spent her early career in health care quality, serving as a quality director in two state-run psychiatric centers.

Ms. Adler received her Master’s degree in educational psychology and evaluation from Catholic University of America and is a Certified Professional in Health Care Quality (CPHQ).

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Michael M. Hailye

Chief Information Officer, Embassy Management

Michael Hailye is Chief Information Officer of Embassy Management, LLC. Providing Behavioral

Health services in support of persons with intellectual developmental disabilities, autism, and employment services. Responsible for business and technology strategy, data and systems integration, and innovation. Recently implemented business critical software systems including Salesforce, Microsoft Power BI Business Analytics, Dynamics, and Piloting the Welligent EHR.

 

Mr. Hailye was the former Chief Information Officer of Phoenix House, Inc. a nonprofit healthcare organization helping people recover from substance abuse and related mental health disease. Responsible for all aspects of Technology, including strategy, business alignment, organization and staffing, vendor relationships, and implementation and operations. 2008 to 2015.

 

Prior to joining Phoenix House, he was a Senior Manager at Ernst & Young IT, leading their New York IT Effectiveness advisory services practice from 2002-2008. Michael advised Fortune 1000 organizations with IT strategy development, organizational change management, IT governance, IT spending management, and technology architecture.

 

During 1999 – 2002, Michael was a member of Arthur Anderson’s Technology Risk Services practice, based in New York, and built and led their New York computer forensics services. Michael served four years as a commissioned officer in the United States Air Force. Graduate of the United States Air Force Officer Training School. S. Aeronautical Engineering, Rensselaer Polytechnic Institute, and M.S. Aerospace Engineering, University of Michigan.

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Kendra Ellis

Executive Director, Embassy Management

Kendra Ellis is a professional leader with over ten years of experience serving as a member of executive leadership teams. Ms. Ellis is currently employed by Embassy Management, a multi-state provider of ID/DD Residential, Employment and Autism services. Ms. Ellis is known for being accomplishment driven with a proven history of working with teams to align systems and achieve integration. Ms. Ellis operates with a focus on organic growth and has partnered with stakeholders to develop policies and design innovative services.

In her current role as Executive Director for Idaho, Washington and Oregon Ms. Ellis oversees operations for a variety of service lines including Residential Services for adults, Licensed Residential homes for children, In Home Intensive Services for children and adults as well and Supported Employment programs.

Ms. Ellis entered the human service field with a passion for advocating for adults and children with developmental and intellectual disabilities. She fulfills this mission through her leadership and legislative advocacy on a local, state and national platform. Throughout her career, she has remained focused on the service needs of each person as a unique individual. Ms. Ellis was nominated for the American Health Care Association ID/DD Residential Services Committee in 2016 and is currently serving her second term. Kendra is a native to the Pacific Northwest, currently calling Seattle, Washington home. ×

Matthew Chamberlain

Chief Operating Officer, Welligent

Matt Chamberlain has 15 years of experience in healthcare information technology and brings to Welligent an extensive background in Electronic Health Record (EHR) solutions architecture, sales, and software engineering. His expertise is focused on driving operational efficiency through business process analysis, organizational requirement definition, and technology procurement.

Prior to joining Welligent, Matt served as a senior associate with OPEN MINDS, where he performed consulting work for EHR vendors, healthcare providers, and managed care organizations. Before working with OPEN MINDS, Matt served as the software sales manager for Askesis Development Group in Pittsburgh, Pennsylvania. At Askesis, he was responsible for the management of EHR software sales in the behavioral health, addiction, and social services markets. During his time with Askesis, he was promoted to management in order to assist with the continued growth of the sales division and development of national sales strategies and initiatives.

Mr. Chamberlain was also the Solutions Architect for Metrocare Services in Dallas, Texas. In that role, he managed the IT Department and staff for all software related activities. While at Metrocare, Mr. Chamberlain implemented new reporting solution, MS SQL Reporting Services, for high-level management reports, lead a conversion project of MS Access into SQL Server/EMR to ensure all programs were integrated in the same system, and was in charge of the EHR training process.

Mr. Chamberlain also served as a Software Engineer and Technical Lead at HP Enterprise Services, a strategic business unit providing global business and technology services. He was responsible for a team of 3 Software Engineers and 1 Business Analyst, in areas of State Medicaid System projects, which include; RFP response creation, needs assessment, design, development, implementation, and support.

A valued member in the behavioral health community, Mr. Chamberlain has served on the board of Mental Health Association (MHA) of Texas.

Mr. Chamberlain received his Bachelors of Science in Business Computer Information Systems from the University of North Texas. Additionally, Mr. Chamberlain holds expertise in technologies including: .NET, SQL Server, Oracle, Crystal, and web integration.

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Laurie Nelson

Group Product Manager for Analytics, Relias

Laurie Nelson has been in Information Technology for 22 years, starting as a programmer followed by systems analyst work. She has been in software Product Management for 10+ years, continuing to work with many types of applications, both home grown and created using embedded Business Intelligence Reporting tools. Laurie is passionate about working with software development organizations to build products that give software users the right information at the right time in the right format to enable them to do their jobs with greater success. At Relias, Laurie leads a team implementing a clinically designed suite of metrics used to stratify risk and identify care gaps in a population of patients. She has led a specific project for opioid risk reduction using machine learning. ×

Gina Armitage, MS, LPC

Director of Quality and Compliance, Comprehensive Mental Health Services, Inc.

Gina Armitage is a Licensed Professional Counselor in the state of Missouri with 10 years of experience in Community Mental Health. Ms. Armitage has a B.S. in Psychology from Missouri State University and a M.S. in Mental Health Counseling from Walden University. She is currently employed with Comprehensive Mental Health Services, Inc. (CMHS) in Independence, Missouri as the Director of Quality of Compliance. She joined the CMHS team in 2012 as a Qualified Mental Health Professional with the residential program before taking the role of a Treatment Team Leader in the Adult Community Support Program and most recently, in 2015, the Director of Quality and Compliance. In her current role, she oversees the agency’s quality assurance and improvement, medical records, agency and grant outcomes management, corporate compliance, risk management, credentialing, consumer advocacy, and staff training/education.  Ms. Armitage and has direct experience with the residential program, outpatient therapy, community support and crisis services. ×

Michelle A. Blackmore, Ph.D.

Project Director, Montefiore Medical Center

Bio coming soon

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Bruce L. Bird, Ph.D.

President & Chief Executive Officer, Vinfen

Bruce L. Bird joined Vinfen in 2003 as COO, and has served as President and CEO since 2010.  Vinfen is a large non-profit community behavioral health and disability service company, which in FY 2019 will provide services to about 9000 individuals with a budget of about $188M and a staff of over 3600 throughout locations in Eastern Massachusetts and Connecticut.

Dr. Bird lists several areas of focus at Vinfen, including developing an Innovation Center which: has established and is continuing to operate a community behavioral health home with sustained year over year growth in funding though the Massachusetts Duals Demonstration program; participated with academic institutions (including Harvard and Dartmouth) and software companies in 4 publicly and 9 privately funded technology evaluation projects; partnered with 7 other community organizations and contracting with 14 healthcare ACO/MCO systems to provide health home care coordination services in the new Massachusetts Medicaid Healthcare reform program.

Dr. Bird serves on numerous statewide policymaking and provider organizations and is active in legislative and policy advocacy, including serving as the current vice-chair of the board of the Association of Behavioral Healthcare of Massachusetts.  He is a licensed psychologist, has served on the faculty of the Johns Hopkins Medical School and the associate faculty of the Harvard Department of Psychiatry, and is currently involved in several formal technology research evaluation projects. ×

Danita Johnson Hughes, Ph.D.

President & Chief Executive Officer, Edgewater Health

As Chief Executive Officer, Dr. Danita Johnson Hughes leads Edgewater Health in providing behavioral health care, primary care and child welfare services to residents of Gary and Northwest Indiana. Her ultimate goal is to help make a measurable difference in community health and well-being. She specializes in organization transformation and has had much success in managing organizations through challenging times. Edgewater Health has enjoyed much success for more than 20 years under her leadership. Some of the more recent examples include the following: In January 2014, Edgewater Systems opened the doors to a new $16M housing complex for homeless individuals. In July 2015, the organization opened the Rapid Access Center (RAC), the first of its kind in Indiana, for persons experiencing an acute psychiatric episode. In August of 2016, Edgewater began operating its newly acquired primary care practice with locations in both Gary and Griffith, Indiana.

Danita is the recipient of numerous awards including the state of Indiana Governor’s Distinguished Hoosier Award. She is a 2013 inductee into the Northwest Indiana Business & Industry Hall of Fame.

In addition to being a healthcare industry executive, Dr. Danita Johnson Hughes is a speaker, author and entrepreneur. Through her professional work, keynotes, writing and philanthropic activities, she inspires people to dream big and understand the role personal responsibility plays in achieving success.

Dr. Hughes is a graduate of Indiana University with both Bachelors and Master’s degrees in Public Administration. She also holds a Master’s degree in Social Service Administration and a Graduate Certificate in Health Administration and Policy from the University of Chicago. Additionally, she earned a Ph.D. from Walden University.

Dr. Hughes is very active in professional and civic activities. She is an avid runner and fitness enthusiast. She has completed 6 marathons. Dr. Hughes is also an award winning porcelain doll artist. As a doll artist and collector, her collection consists of over 300 dolls. She enjoys gardening as well.

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Bill Maroon

Organizational Development Specialist, Business Development Team, Resources for Human Development (RHD)

Bill Maroon

Organizational Development Specialist, Business Development Team, Resources for Human Development (RHD)

Bio coming soon

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Diana Salvador, Psy.D.

Vice President, Quality Assurance and Risk Management, CPC Behavioral Healthcare

Bio coming soon

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Andrew Mayo

Director of Sales, Onshift

Andrew Mayo is Director of Sales of OnShift, a leader in human capital management software for healthcare. His expertise in staffing and labor management strategies for community-based care organizations is foundational to his role with OnShift’s Sales team. Andrew works hand-in-hand with associations, providers, and with OnShift’s Customer Success and Product teams to create impactful best practices aimed at solving daily workforce challenges in community-based care. Andrew shares insights, research and recommendations to improve clinical, operational, and financial outcomes through labor management practices and technology. He holds a Bachelor of Science in Business Management from Providence College. ×

Luke Crabtree, J.D., MBA

Chief Executive Officer, Project Transition

As CEO Luke Crabtree, J.D., MBA, maintains continuous oversight of Project Transition with the primary objective of ensuring competent and devoted staff are in place to serve the well-being of our members. Luke's leadership promotes and sustains an environment that encourages a positive and forward-thinking culture. His leadership reflects the company's commitment to its core values and mission as a recovery-driven residential treatment program.

Project Transition has demonstrated over 35 years’ experience utilizing evidence-based, outcomes driven approaches to enable society's most vulnerable and complicated Members, to live meaningful lives, in the community, on terms they define. ×

Christy Dye

Chief Executive Officer & President, Partners in Recovery

Christy Dye

Chief Executive Officer & President, Partners in Recovery

Christy’s background spans 30 years as a state administrator, provider and system leader in managed behavioral health, healthcare integration and recovery-focused provider networks in Arizona and other states. She was early innovator in implementing an integrated service system for adults with co-occurring mental health/substance use disorders, including strategies for network development, financing, licensure and consensus building. She also oversaw the expansion of Arizona’s contracted behavioral health managed care system to a more recovery focused model, including expansion of peer-delivered mental health, addiction and peer-delivered services. Today she directs strategy and operations of Partners In Recovery, a integrated behavioral/medical health home system serving 8,000 adults with serious mental illness in Arizona. Christy has been the recipient of numerous awards including the Visiting Scientist award from Harvard University and the prestigious Behavioral Health Leadership in Services Award from the ASU Center for Applied Behavioral Health Policy. She is a contributing author to multiple articles and books on peer support and recovery services. More recently, Christy’s interests have turned to health IT and using technology to improve behavioral healthcare practice and outcomes. She is a member of the governing board of Health Current, Arizona’s health information exchange, and serves as a co-principal investigator for a National Institute of Mental Health research project focused on health information sharing preferences among persons with serious mental illness.  She received her bachelor’s degree from the University of Illinois and her master’s from the University of Arizona. ×

Michael Golinkoff Ph.D., MBA

Senior Vice President, Innovation Advisor, AmeriHealth Caritas

Michael Golinkoff, Ph.D., M.B.A., is President of PerformCare, a behavioral health care subsidiary of AmeriHealth Caritas. In addition, Dr. Golinkoff is a Senior Vice President for AmeriHealth Caritas, focusing on behavioral innovation to address medical issues in the populations served by AmeriHealth Caritas. He has nearly 30 years of clinical and medical management experience.

Most recently, Dr. Golinkoff was Executive Vice President of Clinical Specialty Operations for Aetna Inc., where he was responsible for clinical and customer service operations centers for both behavioral health and ActiveHealth, Aetna’s informatics-based medical management organization. Prior to working at Aetna, Dr. Golinkoff held a number of senior leadership roles for United Behavioral Health.

He is a member of the American Psychological Association and the Pennsylvania Psychological Association. Dr. Golinkoff is the Treasurer and Chair elect of the Association for Behavioral Health and Wellness. He has served on the advisory boards of a number of behavioral health and populations health companies. In addition, Dr. Golinkoff is a member of the board for Emily’s Entourage, a nonprofit organization raising money to cure cystic fibrosis.

Dr. Golinkoff holds a Ph.D. in clinical and developmental psychology from the University of Illinois-Chicago and a Master of Business Administration from the Wharton School at the University of Pennsylvania. He completed his pre- and post-doctoral internship and fellowship at New York Hospital-Cornell Medical Center.

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David Young, MBA

Senior Associate, OPEN MINDS

David Young, MBA, brings more than 30 years of executive experience in technology, new product development, and strategic planning in the health and human service field to the OPEN MINDS team. In addition to holding executive-level positions at prominent healthcare organizations, Mr. Young has also co-developed several start up organizations. He has extensive experience in the telemedicine field, specifically working with autism, children and adolescents, corrections and long-term care markets.

Prior to joining OPEN MINDS, Mr. Young served as the Chair of the Board and the Chief Marketing Officer of Raiven Healthcare in Tennessee. In this position, he provided leadership and strategic vision for the cutting edge artificial intelligence company. While leading the Board, he also served as the Chief Marketing Officer, providing direction in branding and imaging in the marketplace. Together, Mr. Young and the Chief Executive Officer oversaw the budgeting process and developed the direction of the board policy.

Previously, Mr. Young served as the Co-Founder, President, and Chief Operating Officer of MindCare Solutions Group, Inc., a national telemedicine organization providing tele-psychiatry and tele-primary care to institutional providers. In these roles, Mr. Young designed the corporate structure and directly managed sales, account management, and government relations. Prior to his departure at MindCare Solutions Group, Inc., Mr. Young obtained three of the largest customers in the behavioral health space as clients, when the organization was not yet three years old.

Mr. Young served as the Vice President of Tele-Psychiatry at Optum/UnitedHealth Group from 2011 – 2013, where he served as the national leader of the tele-psychiatry service line. He developed service lines, and created all aspects of the business development process. Working with senior level executives, he co-developed a design for fee-for-service and alternative payment systems. ×

Sunil Budhrani, M.D., MPH, MBA

Chief Medical Officer & Chief Medical Informatics Officer, Innovation Health

Dr. Sunil Budhrani is the Chief Medical Officer for Innovation Health, a uniquely successful partnership between Aetna and one of the largest health systems in the Washington DC Metropolitan Area, INOVA Health System. Dr. Budhrani is a Board Certified Emergency Medicine Physician who graduated from the University of Pennsylvania with a degree in Neuroscience and English. He went on to complete his Medical Degree at the George Washington University, where he then pursued his Masters in Public Health due to an interest in Population Health Dynamics. Subsequently, he completed his Residency training in Emergency Medicine at the Tufts University School of Medicine in Massachusetts, and went on to Chair and direct Emergency Departments and Urgent Care Centers throughout the East Coast. Dr. Budhrani then served as the Chief Medical Officer of the Evergreen Health Cooperative Insurance for the State of Maryland and led the clinical course for medical technology, network development, member engagement, and Population Health for the Plan. He co-founded CareClix Telemedicine, a leading pioneer in Telemedicine and Remote Patient Monitoring technologies with users throughout the United States and abroad. He as well served as the Chair of the American Telemedicine Association's Guidelines Committee for Practice of Primary Care and Urgent Care Telemedicine, has authored many papers on the subject of Telemedicine, and is a National Speaker on Virtual Medical Care on such topics as Reducing Hospital Readmissions and Employing Telemedicine in Medical Practices. He currently resides in Northern Virginia with his wife and two daughters. ×

Monica E. Oss

Chief Executive Officer, OPEN MINDS

Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past two decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design. ×

Sharon Hicks

Senior Associate, OPEN MINDS

Sharon Hicks, OPEN MINDS Senior Associate, has more than 20 years of experience in the health and human service field.  She has extensive experience and wide range of expertise in health plan management, in clinical operations management, and technology.

Prior to joining OPEN MINDS, Ms. Hicks spent two decades in a number of executive positions within the University of Pittsburgh Medical Center (UPMC) system and within its health plan division.   Ms. Hicks served as the Chief Operating Officer for Community Care Behavioral Health, a managed behavioral health organization.  She was responsible for all aspects of the organization’s operations including fiscal, information systems, the claims processing department, and the design of clinical systems. In addition Ms. Hicks managed the day-to-day operations of including human resources, facilities, purchasing, and security.

Ms. Hicks also served as the Vice President, Internet Strategy, UPMC Insurance Services Division and, since 2002, as the Chief Executive Officer of Askesis Development Group, Inc. since May of 2002. In this role, Ms. Hicks was responsible for the growth of the company, profitability of the company, and the direction of software development.

Ms. Hick started her impressive health care career as a psychiatric social worker before being promoted to Assistant Director of Social Work.   Prior to her executive promotions, Ms. Hicks served as a Clinical Administrator for both Ambulatory Services and Emergency and Intake Services at the UPMC Western Psychiatric Institute and Clinic. In this role, Ms. Hicks managed the behavioral health division, the budgets for all departments, and implemented new software replacing paper billing for clinical services.

Ms. Hicks received both her Masters of Business Administration and Masters of Social Work degrees from the University of Pittsburg. Before pursuing her graduate education, Ms. Hicks received her Bachelor’s Degree in Psychology.

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Ken Carr

Senior Associate, OPEN MINDS

Ken Carr brings over 20 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. Before joining the OPEN MINDS team, he served as the Chief Financial Officer of The Centers, a community mental health center providing mental health and substance use inpatient, outpatient, community and support services in Ocala, Florida. In this position, Mr. Carr provided extensive financial management and revenue cycle realignment, including departmental reorganization, EHR billing implementation, cash management enhancement, and strategic financial analysis.

Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.

Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.

Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.

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Joseph P. Naughton-Travers, EdM

Senior Associate, OPEN MINDS

Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University. ×