Making The Transition To Value-Based Payment: Transforming Your Organization For The New Normal
Payers and health plans want delivery system transformation, including pay-for-value and provider organization accountability for consumer care management. New technologies are making this possible through the increased availability of data and changing mechanisms of communication. But how do provider organizations that have developed systems and cultures that reward volume over value make this transition? How do they keep their competitive advantage and learn to effectively incorporate analytics, metrics-based management, and digital medicine into their consumer service systems? Join Dr. Paul Grundy, founding President of the Patient-Centered Primary Care Collaborative and IBM's Director of Global Healthcare Transformation, for an update on tech-enabled service deliveries in the U.S. Dr. Grundy will provide insights on the current state of practice transformation, payment reform, and realignment of patient incentives – as well as "hands on" advice and examples to help executives transform their systems for the emerging era of value-based care.
Paul Grundy, M.D., M.P.H., FACOEM, FACPM
Paul Grundy, know as the “godfather” of the Patient centered Medical home movement, is IBM Corporation’s global director of healthcare transformation. In this role, he develops and executes strategies that support IBM’s transformation initiatives in the healthcare industry. He is also an adjunct professor at the University of Utah Department of Family and Preventive Medicine. Paul won the NCQA national quality award for 2012 and the American Collage of Occupational Environmental Medicine 2013 Sappington Memorial Award.
He is presently a Member of the National Academy of Science’s Institute of Medicine and the IBM Industry Academy. Dr Grundy serves as a director of the ACGME the body responsible for accrediting graduate medical training programs, member national advisory board of the National Center for Interprofessional Practice & Education, Mayo Clinic Center for Connected Care (C3) and the Medical Education Futures Study. Paul is the President of the Patient-Centered Primary Care Collaborative, a coalition he led IBM in creating in early 2006. The collaborative is dedicated to advancing a new primary-care model, called the patient-centered medical home, as a means of fundamentally reforming healthcare delivery. Today, the collaborative represents employers of some 50m people across the US; physician groups representing more than 330,000 medical doctors; leading consumer groups; and, the top seven US health-benefits companies.
Dr. Grundy is a retired senior diplomat with the rank of Minister Consular U.S. State Department and was a Medical Director for the International SOS and Adventist Health. Dr. Grundy is also known for his work on AIDS education in Africa. Dr. Grundy has received several work related awards which include three U.S. Department of State Superior Honor Awards, four Department of State Meritorious Service awards, the Defense Superior Service Award, and the Defense Meritorious Service medal.
How To Take Your Ideal EHR From Plan To Reality: Software Selection & Implementation
EHRs are a big investment and choosing the right system can make or break your organization. You’ll enjoy this entertaining, yet practical, presentation that takes you through a step-by-step process for selecting an EHR that fits your organization’s needs and the proven practices for effectively and efficiently implementing a new IT system. In this session, we will cover the steps for vetting vendors and their products and services; how to ensure the best value and performance through contact negotiations; and key elements to building a project plan with your vendor and your team.
Joseph P. Naughton-Travers, EdM
Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.
Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics. Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.
Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.
He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.
Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.
Alsten Tauro
Alsten Tauro brings more than 10 years of leadership and management experience in information technology (IT) and services to the OPEN MINDS team. He has a demonstrated expertise in IT operations and process reengineering, strategic IT planning and road-mapping, networking and telecommunications, web administration and programming, and project management.
Prior to joining OPEN MINDS, Mr. Tauro was the Director of Information Technology for the Corporate Headquarters of Sigma Nu Fraternity, Inc., were he established and implemented technology initiatives to meet Sigma Nu Fraternity’s growing IT needs―inventory, annual budget, disaster recovery plan, documentation, and operating policies. He also managed a broad range of installation, upgrade, and troubleshooting projects for network and web administration and organization conferences. In this role, he led IT assessments, research, and benefit-cost analysis of potential technology acquisitions; leveraged changing technology landscape and new millennium opportunities unto social media platforms tools for improved operational efficiency. As a result, Sigma Nu saw a 35% enhancement of their remote computing systems and productivity through infrastructure updates led by Mr. Tauro.
In addition to his Director role, Mr. Tauro served as a Programmer for the organization, leading many hands-on solution architecture design projects and performing frequent ‘big data’ extraction and analysis, and integrity and security checks on confidential and public information. He also administered website content work orders and performing various website content updates and redesign in 2002 and 2007―using LAMP, HTML, CSS, PHP, MySQL, JavaScript and Ajax; leading to $9,000+ in annual savings.
Previously, Mr. Tauro served a number of organizations as an independent IT consultant, providing IT consulting and supporting development of IT applications and equipment for start-up organizations. As part of this role, he setup and managed technical equipment, networked computers, and monitored video feeds for the 2014 Oracle Open World conference.
Mr. Tauro earned Bachelor of Science in Computer Science and a Bachelor of Science in Mathematics from Nicholls State University in Thibodaux, Louisiana.
Nancy Toscano, Ph.D.
Nancy Toscano received her bachelor’s degree in social work from Siena College and her master’s degree in social work from New York University. She received a PhD in public policy from Virginia Commonwealth University in 2015. She is board-certified in applied behavior analysis and is a licensed clinical social worker. She is a graduate of VA-LEND (Leadership Education in Neurodevelopmental Disabilities). She has 12 years experience working with at-risk children and families. She has worked with children with autism in England and Malaysia. She is currently an adjunct faculty member in the School of Social Work at VCU.
Technology & The Child Welfare System: New Tech To Improve Care For Foster Children & Youth
Children in the foster care system have very unique needs, including high levels of trauma, transiency, psychotropic medication use, and higher rates of hospitalization and readmissions. They are also subject to more “touch points,” interacting with foster families, biological and kinship relations, medical consenters, child protective services, judges, health care providers, child placing agencies, and advocacy groups, to name a few. To meet these unique needs and better coordinate care for children in the foster care system, many provider organizations are turning to technology. From smartphone apps that help find placements for children, to e-communications for coordinating care, to remote service delivery via iPad – there are a number of new technologies that are improving care for this special population. In this session, we’ll discuss how these different technologies are influencing children’s services, and hear from organizations that have successfully incorporated innovative technologies into their programs.
Howard Shiffman
Mr. Shiffman has over 30 years of successful organizational and business experience in human service fields including expertise in executive management, strategic planning, business development, finance, marketing, market intelligence research, fundraising, and board development. He has hands-on expertise that comes from successful management and consulting with a number of programs. Prior to joining OPEN MINDS Mr. Shiffman served as Chief Executive Officer of Griffith Centers for Children, a COA-accredited, full-service treatment program for severely troubled youth and their families. He also developed one of the first offense-specific sex offender program in the United States.
Paul Epp
Paul Epp is the Managing Director for Foster Care Technologies, an innovative company that creates technology-based solutions for child welfare organizations. He has worked with child welfare specialists, researchers, business leaders, and technologists to help launch and develop ECAP, the company’s flagship product. As a teacher, a children’s media producer, and a software industry manager, he has dedicated much of his career pursuing projects that help children.
Marquis Cabrera
Marquis is the Founder and CEO of Foster Skills, a social enterprise supported by Microsoft and AOL Co-Founder Steve Case that develops innovations intended to help state governments improve the child welfare system. He is also the Co-Founder and Chairman of PhysioCare.io, a healthcare startup disrupting primary care. Marquis worked at City Year, Massachusetts Appeals and Supreme Courts, and The White House. He also consulted in retail operations and corporate communications at Wayfair (NYSE: W) and worked for Wefunder – a Y-Combinator, Paul Graham-backed startup and helped to champion the Startup Jobs Act. Marquis has coached Black Startup, reweave, Krystal Board.
Marquis was the youngest to win Massachusetts Innovator (Boston Globe) and Massachusetts Young Nonprofit Professional (Massachusetts Nonprofit Networks) of the Year. He was a plenary speaker at the Opportunity Nation Conference, Boston Children's Hospital Management Forum, United Way Youth Venture Kick-Off, and his TEDx talk at Columbia University on 'How To Build a Social Enterprise' received 20,000+ views. He has been featured in Reuters, NPR, and Forbes. Marquis blogs for Huffington Post, Harvard Business Review, and the StanfordSocial Innovation Review. Hillary Clinton nominated Marquis to attend the Air Force Academy, but he decided to follow his heart (aka his high school sweetheart) and study under the tutelage of Governor Dukakis and Chief Justice Ireland at Northeastern, where he graduated with high honors. He has been accepted to Harvard and Yale for graduate school.
Revolutionizing Population Health Management With Online Cognitive Behavioral Therapy
Sponsored By U Squared Interactive
As the health and human services industry shifts to a population health approach, organizations are looking for new and innovative ways to provide care and ease the transition. Technologies like online cognitive behavioral therapy have become increasingly popular for organizations looking for innovative ways to provide treatment to the populations they serve. Whether it’s new tools or innovative uses for technologies in the current market, digital technologies are changing the way organizations provide care and manage the shift to population health. Join Dana Careless, Manager for Health Promotion, Philadelphia Department of Behavioral Health and Intellectual disAbility Services and Marilyn Cook, LSCSW, Executive Director, COMCARE of Sedgwick County to hear how their organizations are using online cognitive behavioral therapy to support their shift to a population health management approach. During this session, we will share examples of technologies currently being used and the innovative ways these tools are being offered to individuals needing care.
Dana S. Careless, LPC
Dana Careless is the Manager for Health Promotion at the Department of Behavioral Heatlh and Intellectual disAbility Services, where she has worked for the past 5 years. A Licensed Professional Counselor in the state of Pennsylvania, Dana has 10 years of experience in the behavioral health field, ranging from direct clinical care to the administrative and systems end of the spectrum. She is passionate about public health and wellness and is intricately involved in the oversight of health promotion activities at the DBHIDS.
Marilyn Cook, LSCSW
Marilyn Cook, LSCSW, has more than 30 years of leadership and management experience in behavioral health and human service organizations, including community mental health centers. Ms. Cook currently serves as the Executive Director of COMCARE of Sedgwick County, where she oversees and provides direction for eight programs at the state’s largest community mental health center. Ms. Cook has held this role since 2002; prior to this, she was the organization’s clinical director for nine years. Ms. Cook also worked at the St. Francis Regional Medical Center, where she served as both the organization’s Administrative Director of Behavioral Health and the Assistant Director of Treatment Services.
Ms. Cook currently serves as a board member for both the Child Advocacy Center of Sedgwick County and the Criminal Justice Coordinating Council. She is also an active member of Kansas Health Solutions, the managed care organization for Medicaid mental health benefits in Kansas.
In addition to her leadership roles, Ms. Cook has served on various committees for The State Association of Community Mental Health Centers of Kansas including the By-Laws and Regulations Committee. She also frequently presents testimony on mental health issues.
Ms. Cook earned both a Master’s and Bachelor’s degree in Social Work from Michigan State University, where she served as a Practicum Instructor for Master’s degree students. Ms. Cook is also a Licensed Specialist Clinical Social Worker from the State of Kansas.
Direct & Secure Messaging: Using New Tech To Improve Communication & Connectivity
From transitions of care summaries, to admission discharge or transfer notifications, to patient communications, to physician-to-physician consultation requests – direct and secure messaging is increasingly being used by organizations to share vital consumer information. Direct and secure messaging can speed up the access to important consumer information, reduce the use of paper records, and help organizations to share more accurate and complete consumer information. In this session, we’ll discuss the value of these messaging technologies, review how they can be utilized by your organization, and talk with organizations that are successfully utilizing messaging to share consumer data.
Sharon Hicks
Sharon Hicks, OPEN MINDS Senior Associate, has more than 20 years of experience in the health and human service field. She has extensive experience and wide range of expertise in health plan management, in clinical operations management, and technology.
Prior to joining OPEN MINDS, Ms. Hicks spent two decades in a number of executive positions within the University of Pittsburgh Medical Center (UPMC) system and within its health plan division. Ms. Hicks served as the Chief Operating Officer for Community Care Behavioral Health, a managed behavioral health organization. She was responsible for all aspects of the organization’s operations including fiscal, information systems, the claims processing department, and the design of clinical systems. In addition Ms. Hicks managed the day-to-day operations of including human resources, facilities, purchasing, and security.
Ms. Hicks also served as the Vice President, Internet Strategy, UPMC Insurance Services Division and, since 2002, as the Chief Executive Officer of Askesis Development Group, Inc. since May of 2002. In this role, Ms. Hicks was responsible for the growth of the company, profitability of the company, and the direction of software development.
Ms. Hick started her impressive health care career as a psychiatric social worker before being promoted to Assistant Director of Social Work. Prior to her executive promotions, Ms. Hicks served as a Clinical Administrator for both Ambulatory Services and Emergency and Intake Services at the UPMC Western Psychiatric Institute and Clinic. In this role, Ms. Hicks managed the behavioral health division, the budgets for all departments, and implemented new software replacing paper billing for clinical services.
Ms. Hicks received both her Masters of Business Administration and Masters of Social Work degrees from the University of Pittsburg. Before pursuing her graduate education, Ms. Hicks received her Bachelor’s Degree in Psychology.
Randall Holley
Randall Holley joined CCR in September of 2006 as the Director of Information Technology. From developing a 3D graphical interface for designing and fabricating steel structures to leading a small fuel oil company through the technological challenges of becoming one of the largest resellers of liquid asphalt in the country, Randall has over 28 years of experience in the information technology field.
At CCR, Randall has led the deployment of a full Electronic Health Record, wall to wall wireless access and mobile computing in all centers, and the roll out of telemonitoring systems in two centers. Currently Randall is working on the implementation of a multi-factorial, individualized dashboard system to be utilized in the evaluation and management of all key company metrics and the use of wearable technology for physician consults in the company’s wound care management program. He continues to work towards CCR’s goal of being the provider of choice by developing cutting edge systems to give CCR’s staff the tools and systems necessary to provide the best care possible for the residents of our centers.
Randall received a Bachelor of Arts degree in Computer Information Science and a Bachelor of Arts degree in Mathematics from Elon University. In 2004 Randall graduated from Leadership Roanoke Valley, a program developed to promote and encourage leadership in the Roanoke Region. Randall has served as President of Leadership Forward, been a member of the Board of Directors for the Roanoke Valley SPCA, served on the committee for selecting the Roanoke Regional Chamber’s small business of the year award and continues to serve on a number of community and civic organizations.
Ben Oesterling
Ben Oesterling is a seasoned Information Technology professional. He has held the position of Network Administrator with Concordia Visiting Nurses for the past seven years. During Ben’s tenure with Concordia, he has spearheaded several projects, some of which include the implementation of an Electronic Medical Records system, Data Center Virtualization, and a mobile device initiative that included secure messaging. These contributions have had a tremendous impact on the efficiency of the agency’s operations and have kept Concordia Visiting Nurses at the forefront of technology available to homecare agencies.
Ben’s academic background includes an associate’s degree in Computer Forensics, an associate’s degree in Networking, and a bachelor’s Degree in Technical Management with an emphasis on Networking. Learn more about Ben by visiting www.linkedin.com/in/benoesterling.
Matt Keener, M.D.
Dr. Keener is a board-certified psychiatrist passionate about applying neuroscience in non-traditional settings to help young adults and their supporters.
He is the founder and director of Blackbird Health, a new type of health system focused on providing young adults and adolescents with the tactics and teams they will require to reduce emotional risk factors on their road ahead.
Matt completed his medical training and residency in Child & Adolescent Psychiatry at the Western Psychiatric Institute and Clinic, University of Pittsburgh. There he served as Chief Resident for the Research Track under the mentorship of David Kupfer, the lead author of the DSM-V. He subsequently undertook a post-doctoral research fellowship in Pediatric Neuroimaging Research under NIH grant funding to research how developing brain systems that underpin our sense of self are impacted by depression and bipolar disorder.
Fascinated by big waves -- and believing that the tidal wave of mental health needs in young adults might best be stemmed through applying neuroscience in the market -- in 2012 he dove into the waters of healthcare innovation. He co-founded Emodt, a failed emotional analytics startup that nevertheless partnered with a Top 10 PhRMA firm to create their first non-drug "digital" health product (launching 2016). Around this time he also began working on the team at DrOnDemand to shape how families could receive high-quality, evidence-based mental health care. As Director Of Emotional Health he was responsible for architecting the mental health protocols for what is now the nations fastest growing telemedicine company, and #1 rated app in the iTunes Health store. During this time he also worked with Kauffman Foundation and HealthData Consortium as a Site Architect for their Energizing Health series.
In 2015, wishing to put all this experience directly to bear upon serving young adults and their supporters, Dr. Keener founded Blackbird Health (BBH) as a means of improving access to evidence-based strategies proven to mitigate emotional risk. They presently serve young adults based out of Pennsylvania.
Are Robots The Future Of Health Care? A Discussion With Robotics Innovators
Someday, will we be working side-by-side with robots? Will robots replace our human workforce? Not yet and not totally, but we’re on our way. Robotics for medical interventions, robotics assisted preventative therapies and diagnosis, robotics for rehabilitation treatment – there are many new and exciting options on the horizon. Like many other emerging technologies, robots are one more tool that will enable more consumers to stay in their homes and have control over their own care and their own lives. In this session, we’ll review some of the new robot technologies we’ve seen in the health care field, what we can expect in the future, and how robotics will impact the future of the health care system.
George Braunstein, M.A., FACHE
George Braunstein, FACHE, M.A., Senior Associate, brings more than 35 years of experience in leading both private and public sector health and human services organizations – in both institutional and ambulatory settings.
Prior to joining OPEN MINDS, Mr. Braunstein served as executive director of the Fairfax-Falls Church Community Services Board (CSB) in Fairfax, Virginia, which provides community-based mental health, substance abuse and developmental disabled services. During his six-year tenure with the CSB, which had a $150+ million budget and over 1,200 employees, he both reduced the budget and increased service access. Mr. Braunstein also developed the organization’s first fully integrated service model that is combined mental health, substance use treatment and primary care services.
Before his role in Fairfax County, Mr. Braunstein was the executive director of the Chesterfield County CSB. In his eight years in that role, he restructured management to flatten the organization, which improved both service and budget performance and eliminated a $1.5 million deficit with no reductions in staff.
Mr. Braunstein also served as the head of behavioral health for Aurora Healthcare in Milwaukee – the largest integrated healthcare system in Wisconsin with 13 hospitals, 20,000 employees and $1.5 billion in annual revenue. He was responsible for the management of all aspects of a $40 million dollar, 800-employee multi-site integrated behavioral health service delivery system. And, Mr. Braunstein brings managed care experience to the OPEN MINDS team, having served as the director of behavioral health for Family Health Plan Cooperative, a Wisconsin HMO.
Well respected in the behavioral health community, Mr. Braunstein has served on several boards of local and national associations including the SAMHSA National Leadership Council, and the National Association of Community Behavioral Health. He is also a fellow with the American College of Healthcare Executives.
Mr. Braunstein received his Master of Science in Community Mental Health Nursing from the University of Wisconsin-Milwaukee and his Bachelor’s degree in Nursing from the University of Wisconsin. He also earned a Bachelor’s degree in History Education from Rockford College. Additionally, Mr. Braunstein completed psychotherapy training from the Family Studies Center at Northwestern University.
Raymond T. Heipp, Ph.D.
Dr. Heipp began working with those with differing abilities in 1979. Over his time in the classroom, he served both our special needs students and our typical students. As a teacher, coach, program designer and director, and administrator, he spent the better part of three decades in our schools. He transitioned into consulting and presenting on a wide variety of educational technologies. As Director of Assistive and Educational Technologies for Westminster Technologies, he has become recognized as an expert in the integration of multiple types of technology into classrooms and daily life, including the NAO Robot. He continues to consult with groups as to how to augment their programs for those with differing abilities. He brings a different perspective to groups as not only has he served in the above mentioned capacities, but he is also a parent of a teenager with autism. He firmly believes that everyone has a wonderful contribution to make to this world and will continue to work to make sure those contributions can occur!
Cory Kidd, Ph.D.
Dr. Cory Kidd is the founder and CEO of Catalia Health, a healthcare technology company focused on delivering effective behavior change. The company develops a hardware and software platform that uses a combination of psychology and artificial intelligence to successfully engage patients through interactive conversations. These conversations happen through mobile, web, and interactive robotic interfaces; together these interfaces create a relationship that can reach patients at any time they need support. The data reported back through the system gives Catalia Health’s customers valuable information to understand the daily activities and needs of their patients.
Dr. Kidd is a serial entrepreneur who has been working in healthcare technology for nearly two decades. He received his M.S. and Ph.D. at the MIT Media Lab in human-robot interaction and his B.S. in Computer Science at the Georgia Institute of Technology.
The Evolution Of Population Health Management: Using Data & Predictive Analytics To Improve Outcomes
The current health and human service market is being driven by a coordinated, patient-centered, comprehensive model of care. The problem for provider organizations is finding a way to make these models work both financially, and practically, in a competitive market. The solution, is a data-driven approach – which enables organizations to develop a strong infrastructure for care coordination and population management. Join this discussion on using data to coordinate care and better serve consumers in the new world of health and human services.
Joseph P. Naughton-Travers, EdM
Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.
Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics. Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.
Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.
He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.
Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.
Tina Esposito
Tina joined Advocate in 1999 as a statistical data analyst at Lutheran General Hospital. She has served in various Advocate system roles including director of the Center for Health Information Services beginning in 2008 and promoted to Vice President in 2012. Tina and her team are responsible for system measurement and analytics in support of improved patient outcomes and organizational performance. Tina serves as the Advocate executive for strategic oversight of the Advocate Cerner Collaborative (ACC), which has leveraged Cerner and Advocate resources to jointly create a population health management platform for Advocate. This platform includes a big data strategy, advanced analytical models, and deployment of these models into clinical workflow. Additional areas of responsibilities include data warehousing, HIM, and public data.
Judy B. Shahan, R.N., M.B.A.
Judy Shahan began her career in healthcare as a nurse, spending a majority of her clinical time in emergency medicine. Over the span of 38 years she has amassed a wealth of experience in nursing, administration, program development, academics, research, and quality of care. Shahan worked most of her career at The Johns Hopkins University, and for more than 20 years served as an academic administrator in the Department of Emergency Medicine where she helped to build an academic department and develop a successful research program. More recently she was the Director of Academic System Planning and Development in The Johns Hopkins School of Medicine Dean’s Office where she was responsible for leading the academic integration activities at a community based pediatric subspecialty hospital in Florida.
Shahan first joined Chase Brexton Health Care as a member of the Board of Directors in 2008. During her time as a board member, she chaired the Quality Committee and served on the Executive and CEO Search Committees. In 2013, she transitioned off the board and into her role as the organization’s first Chief Quality Officer. Under her leadership, a comprehensive quality program was established and quality measures are now an integral part of the clinical care delivery system. And now as Vice President of Population Health, Shahan will be leading a team who will be developing the population health management strategy for Chase Brexton Health Care.
Shahan received her Bachelor of Science in Nursing at the Pennsylvania State University, and both her Master of Science in Business Medical Services Administration and Master of Business Administration from The Johns Hopkins University.
Seven Habits Of Technology Driven Healthcare Organizations
Sponsored By Core Solutions, Inc.
What makes some health care organizations so successful in today’s market? More importantly, what are those organizations doing that you aren’t? One word: technology. We all know that health information technology can improve outcomes, increase consumer engagement, and positively impact an organization’s bottom line – but the key is finding the right way to incorporate the use of technology and data into your organization’s strategy. In this session, we will explore the seven habits of successful technology-driven health and human service organizations – including how these organizations are using tech innovations, how they are using data productively, and how they incorporate the use of data into their organizational culture. This session will inspire you to take action to change your organization’s use of technology.
Ravi Ganesan
Ravi Ganesan started Core Solutions nearly a decade ago. He began the venture as a developer of custom solutions for select organizations in behavioral health and human services. Since then, he has used his passion for entrepreneurship and a rich background in consulting and software development to grow the company into a premier provider for clients of all types and sizes across the country.
Prior to founding the company, Ravi was a systems architect and software developer with Management Concepts, Inc., an IT consulting firm. Before this, Ravi launched his career in the Greater Philadelphia region at New York Life, the nation’s oldest and largest mutual life insurance company. While there, he established a technical assistance program initially developed to help insurance agents integrate technology into their businesses, which evolved to include business consulting, marketing and related support activities. Ravi received his M.B.A. from St. Joseph’s University in Philadelphia.
How Can We Improve Behavioral Health Data Exchange? The Challenges & The Opportunities Of HIE
Health information exchange is a critical component of the creation of a national integrated health information network that will facilitate access to and retrieval of clinical data to provide more timely, efficient and effective patient-centered care. However, many obstacles, including state and federal regulations can present real challenges to the exchange of data. If we can’t make HIE work on the ground level, specialist provider organizations will be “left out” of the emerging coordinated care models. In this important discussion session, we’ll review the challenges and concerns about the future of health information exchange and hear from provider organizations in the field about how they are sharing data in their market.
George Braunstein, M.A., FACHE
George Braunstein, FACHE, M.A., Senior Associate, brings more than 35 years of experience in leading both private and public sector health and human services organizations – in both institutional and ambulatory settings.
Prior to joining OPEN MINDS, Mr. Braunstein served as executive director of the Fairfax-Falls Church Community Services Board (CSB) in Fairfax, Virginia, which provides community-based mental health, substance abuse and developmental disabled services. During his six-year tenure with the CSB, which had a $150+ million budget and over 1,200 employees, he both reduced the budget and increased service access. Mr. Braunstein also developed the organization’s first fully integrated service model that is combined mental health, substance use treatment and primary care services.
Before his role in Fairfax County, Mr. Braunstein was the executive director of the Chesterfield County CSB. In his eight years in that role, he restructured management to flatten the organization, which improved both service and budget performance and eliminated a $1.5 million deficit with no reductions in staff.
Mr. Braunstein also served as the head of behavioral health for Aurora Healthcare in Milwaukee – the largest integrated healthcare system in Wisconsin with 13 hospitals, 20,000 employees and $1.5 billion in annual revenue. He was responsible for the management of all aspects of a $40 million dollar, 800-employee multi-site integrated behavioral health service delivery system. And, Mr. Braunstein brings managed care experience to the OPEN MINDS team, having served as the director of behavioral health for Family Health Plan Cooperative, a Wisconsin HMO.
Well respected in the behavioral health community, Mr. Braunstein has served on several boards of local and national associations including the SAMHSA National Leadership Council, and the National Association of Community Behavioral Health. He is also a fellow with the American College of Healthcare Executives.
Mr. Braunstein received his Master of Science in Community Mental Health Nursing from the University of Wisconsin-Milwaukee and his Bachelor’s degree in Nursing from the University of Wisconsin. He also earned a Bachelor’s degree in History Education from Rockford College. Additionally, Mr. Braunstein completed psychotherapy training from the Family Studies Center at Northwestern University.
Bill Cadieux
With more than 25 years’ experience in Information Technology and 15 years in behavior healthcare, Bill Cadieux has worked as a software engineer, project manager, director of IT and Chief Information Officer.
Mr. Cadieux holds a Bachelor of Science in computer engineering and a Master of Science in Management.
Bill started his career as a software engineer for the Naval Undersea Warfare Center in Newport, RI. In 1998 he joined the Providence Center as Director of Information Systems and then as Chief Information Officer. Since that time Bill has led The Providence Center through a successful Electronic Medical Record implementation in 2007 and the implementation of an ONC certified Electronic Health Record in 2012. In March of 2013, Cadieux led the Providence Center in becoming the first behavioral health provider in the nation to submit substance use data to a state-wide health information exchange.
In his current role as Chief Information Officer, Mr. Cadieux is responsible for advancing the strategies and performance of The Providence Center through the use of technology.
Pamela Vaught, Ed.D.
With over 33 years of behavioral healthcare experience, Dr. Vaught is currently the President/CEO of Comprehend, Inc. a Kentucky Community Mental Health Center (CMHC). She holds a doctorate from the College of William and Mary in Counseling and a Masters of Science from Va. Tech in Family Therapy and Child Development. After providing direct services as a clinician for over 13 years, she has held an administrative position in behavioral healthcare for over 10 years. Today she leads a CMHC that employs several state-of- the art technological initiatives including a web based electronic medical records, a consumer portal, and data exchange through the KY health exchange network.
Jody Denson, M.P.A.
Jody Denson is a Project Manager for the Kansas Health Information Network, Inc. (KHIN). KHIN is a Kansas non-profit organization that provides HIE technology services to over 1250 health care organizations throughout Kansas. KHIN is generally considered to be one of the largest and most successful HIE in the nation. KHIN is provider led and governed and founding members include the Kansas Medical Society, the Kansas Hospital Association, and the Wichita Health Information Exchange (WHIE).
Jody completed her Masters of Public Administration and Bachelors of Psychology at the University of Missouri – Kansas City. Jody is an adjunct professor at Johnson County Community College’s Health Information Systems Program and teaches courses in Networking and Health Information Exchange. Jody is a member of the HIMSS Long Term Care and Behavioral Health Task Force and a member of the Mid-State Consortium of Health Information Organizations Regulatory Work Group.
Next Generation Service Delivery: The Future Of Telehealth Technology
Telehealth is a growing opportunity – both for consumers looking for services and for provider organizations looking to increase access to their services and expand their reach. However, the issues around building a sustainable program can be complex, from funding and reimbursement issues, to staffing and technology selection. As the use of telehealth continues to grow, we’re seeing an evolution the technology as well – from mobile platforms, to innovations in robotics. In this session, we will review the challenges and benefits of utilizing telehealth – for both provider organizations and consumers, how organizations can utilize telehealth in their own programs, and examples of telehealth in action in the field.
Alsten Tauro
Alsten Tauro brings more than 10 years of leadership and management experience in information technology (IT) and services to the OPEN MINDS team. He has a demonstrated expertise in IT operations and process reengineering, strategic IT planning and road-mapping, networking and telecommunications, web administration and programming, and project management.
Prior to joining OPEN MINDS, Mr. Tauro was the Director of Information Technology for the Corporate Headquarters of Sigma Nu Fraternity, Inc., were he established and implemented technology initiatives to meet Sigma Nu Fraternity’s growing IT needs―inventory, annual budget, disaster recovery plan, documentation, and operating policies. He also managed a broad range of installation, upgrade, and troubleshooting projects for network and web administration and organization conferences. In this role, he led IT assessments, research, and benefit-cost analysis of potential technology acquisitions; leveraged changing technology landscape and new millennium opportunities unto social media platforms tools for improved operational efficiency. As a result, Sigma Nu saw a 35% enhancement of their remote computing systems and productivity through infrastructure updates led by Mr. Tauro.
In addition to his Director role, Mr. Tauro served as a Programmer for the organization, leading many hands-on solution architecture design projects and performing frequent ‘big data’ extraction and analysis, and integrity and security checks on confidential and public information. He also administered website content work orders and performing various website content updates and redesign in 2002 and 2007―using LAMP, HTML, CSS, PHP, MySQL, JavaScript and Ajax; leading to $9,000+ in annual savings.
Previously, Mr. Tauro served a number of organizations as an independent IT consultant, providing IT consulting and supporting development of IT applications and equipment for start-up organizations. As part of this role, he setup and managed technical equipment, networked computers, and monitored video feeds for the 2014 Oracle Open World conference.
Mr. Tauro earned Bachelor of Science in Computer Science and a Bachelor of Science in Mathematics from Nicholls State University in Thibodaux, Louisiana.
Kishor Joshi, M.B.A.
Mr. Joshi Graduated from Liverpool with a BSc in Applied Physics. He worked for Her Majesty's Government (UK. Ministry of Defence - MoD) programming simulations in the event of nuclear submarine accidents.
Mr. Joshi then went onto work for Digital Equipment Corporation where he was exposed to many industries that included pharmaceuticals, chemicals, aerospace, manufacturing and retail. Always focusing at the strategic management levels with technology and efficiency he went onto work and consult with FTSE 100 companies like Ford, British Airways, British Petroleum (BP).
Mr. Joshi then got the entreprenurial bug and went on to start a number of successful ventures.
In 1997, with a visit to the USA initially on vacation, he got the first glimpses of the USA healthcare market in turmoil. The inefficiencies were so intriguing that he did 2 years of market research and decided to enter the USA healthcare market in 1999.
After 10 years of R&D working with numerous physicians, examining the productivity and efficiency issues and challenges they were facing, he built an organization to support a ‘Physician Productivity Tool’.
Launching RADEKAL in the market as we speak, ‘Designed by Physicians for Physicians the way they were trained in Medical School’ with its cognitive 1 page training guide.
During this process of developing this disruptive software, Mr. Joshi was encouraged by physicians across the Nation to tackle the challenges and opportunities in telemedicine. After the same rigors of R&D, RoboRITA was born.
Pertexa’s integrated solution is akin to Apple’s model of ‘Hardware’ and Software Apps. The Radekal tool has already been shown to increase ‘Physician Productivity’ by as much as 30%+. With the introduction of roboRITA into the Telemedicine has added another disruptive technology efficiency to the market for increased productivity, revenues, and above all increased access to patient care across underserved America.
Randall Holley
Randall Holley joined CCR in September of 2006 as the Director of Information Technology. From developing a 3D graphical interface for designing and fabricating steel structures to leading a small fuel oil company through the technological challenges of becoming one of the largest resellers of liquid asphalt in the country, Randall has over 28 years of experience in the information technology field.
At CCR, Randall has led the deployment of a full Electronic Health Record, wall to wall wireless access and mobile computing in all centers, and the roll out of telemonitoring systems in two centers. Currently Randall is working on the implementation of a multi-factorial, individualized dashboard system to be utilized in the evaluation and management of all key company metrics and the use of wearable technology for physician consults in the company’s wound care management program. He continues to work towards CCR’s goal of being the provider of choice by developing cutting edge systems to give CCR’s staff the tools and systems necessary to provide the best care possible for the residents of our centers.
Randall received a Bachelor of Arts degree in Computer Information Science and a Bachelor of Arts degree in Mathematics from Elon University. In 2004 Randall graduated from Leadership Roanoke Valley, a program developed to promote and encourage leadership in the Roanoke Region. Randall has served as President of Leadership Forward, been a member of the Board of Directors for the Roanoke Valley SPCA, served on the committee for selecting the Roanoke Regional Chamber’s small business of the year award and continues to serve on a number of community and civic organizations.
Closing The Clinical Loop & Engaging The Care Plan
Sponsored By CoCentrix
Electronic Health Records and treatment organizations have partnered together for decades to increase productivity, decrease costs and provide better health care to the populations they serve. Many systems and processes have been engineered to assure records compliance and streamline billing, even beginning to link intake through assessment and into care planning. Organizations still hunger for the final piece in closing the clinical loop, analyzing if their care plan is effective and is their treatment proving successful. CoCENTRIX will take the audience through different use cases, featuring their system flexibility using Microsoft Dynamics CRM and their Progress Tracker. They will also demonstrate consumer engagement using by funneling care plan items down to the consumer, allowing the consumer to truly interact with their care and illustrating the results to their care worker. This will highlight integration with Mozzaz and their consumer app.
Bryan Griffiths
Bio coming soon
Christine Holmes, LMHC
Bio coming soon.
Leveraging The Power Of Analytics To Shape Medicaid Policy & Practices For Complex Consumers: The Experience of Pennsylvania’s Medicaid Program
Sponsored By Askesis Development Group
Analytics are reshaping population health management for health plans and for provider organizations. When it comes to Medicaid programs, analytics are also being used to move closer to the "triple aim" of a better consumer experience and better health outcomes for a lower cost. Pennsylvania's Medicaid program is a great example of how data and analytics can be used to shape policy for complex consumers. David Kelley, M.D., medical director of the Pennsylvania Medicaid program, will close the first day of the institute by highlighting how analytics are being used to facilitate behavioral/primary care integration, to create new value-based payment models, to monitor the use of medication and more.
David K. Kelley, M.D., M.P.A.
Dr. David Kelley is the Chief Medical Officer for the Pennsylvania Department of Human Services Office of Medical Assistance Programs. He oversees the clinical and quality aspects of the Medical Assistance Programs that provide health benefits to over 2.5 million recipients. The Office includes oversight of eight managed care organizations and the Access fee-for-service program. In the past ten years the Office has participated in a multi-payer medical home collaborative, initiated three pay for performance programs, developed a multi-state application for the Medicaid electronic health record incentive program, established nonpayment policies for readmissions and preventable serious adverse events in hospitals, developed telemedicine payment policies, implemented a pharmacy preferred drug management program, and expanded the HealthChoices mandatory physical health managed care program statewide.
Prior to joining the Department, Dr. Kelley worked for Aetna Health Inc. as the medical director responsible for utilization and quality management in central and northeastern Pennsylvania. Prior to Aetna, he served as Assistant Professor and Director of Clinical Quality Improvement at Penn State University’s College of Medicine. As the Director for Clinical Quality Improvement, he oversaw the quality and utilization management at Penn State’s Hershey Medical Center.
Dr. Kelley received his BS degree at Elizabethtown College, attended medical school at the University of Pittsburgh, completed his residency training at Baylor College of Medicine in Houston, obtained his MPA at Penn State University, and is board certified in Internal Medicine and Geriatrics. He has clinically practiced at a FQHC, private practice, an academic practice at Penn State University, and a community-based team approach to diabetes care in a Medicaid hospital clinic.
165,000 Health Care Apps & Counting: What We’ve Learned & Where We’re Going With Digital Mental Health
With 165,000 health-related smartphone apps available to consumers in the U.S., the question many executives in health and human service organizations are asking themselves is – how do you decide which one is best? But there is more to it than simply selecting an app. Providing access to technology isn’t a real solution to the health care issues we’re trying to address through digital medicine – an app can never be useful if a consumer doesn’t use it. Management teams looking at mental health intervention technologies, such as smartphone and web-based apps, believe those technologies hold promise in providing cost-effective alternatives to standard care. However, to be used and useful, human support must be available and integrated into their delivery. Dr. David Mohr will describe what is known about the design of intervention technologies, and efficient models of support, and future directions for improving the effectiveness of these tools in mental health treatment.
David C. Mohr, Ph.D.
Bio Coming Soon!
Everything An Executive Needs To Build A Successful Tech Strategy: Budgeting For & Implementing New Technologies
Every day an exciting new tech development is announced – but with all the sizzle and promise surrounding these new developments, how do executive teams prioritize their technology investments? In this discussion session, we’ll cover the big challenge facing executives as they lead their organization on the path to a tech-driven future – including planning, budgeting, and implementation. OPEN MINDS Senior Associate Joe Naughton-Travers will review best practices in tech strategy and budgeting, and we’ll hear from executives about their experiences with technology planning.
Joseph P. Naughton-Travers, EdM
Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.
Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics. Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.
Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.
He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.
Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.
Marc Upchurch, M.B.A.
Coming Soon!
Technology From The Payer Perspective: What Payers Are Investing In & What They Want From Provider Partners
As our health care system shifts towards a more coordinated, value-based system of care, there are a lot of questions about the role of technology, and what tech functions service provider organizations need to move beyond fee-for-service (FFS). This evolution, combined with an increasing reliance on technology for everything from operation to service delivery, means that it is more important than ever for service provider organizations to understand payer expectations – and market influences. In this session, our panel will discuss what payers want when it comes to using technology, and how provider organizations can adapt to improve their market positioning.
Sharon Hicks
Sharon Hicks, OPEN MINDS Senior Associate, has more than 20 years of experience in the health and human service field. She has extensive experience and wide range of expertise in health plan management, in clinical operations management, and technology.
Prior to joining OPEN MINDS, Ms. Hicks spent two decades in a number of executive positions within the University of Pittsburgh Medical Center (UPMC) system and within its health plan division. Ms. Hicks served as the Chief Operating Officer for Community Care Behavioral Health, a managed behavioral health organization. She was responsible for all aspects of the organization’s operations including fiscal, information systems, the claims processing department, and the design of clinical systems. In addition Ms. Hicks managed the day-to-day operations of including human resources, facilities, purchasing, and security.
Ms. Hicks also served as the Vice President, Internet Strategy, UPMC Insurance Services Division and, since 2002, as the Chief Executive Officer of Askesis Development Group, Inc. since May of 2002. In this role, Ms. Hicks was responsible for the growth of the company, profitability of the company, and the direction of software development.
Ms. Hick started her impressive health care career as a psychiatric social worker before being promoted to Assistant Director of Social Work. Prior to her executive promotions, Ms. Hicks served as a Clinical Administrator for both Ambulatory Services and Emergency and Intake Services at the UPMC Western Psychiatric Institute and Clinic. In this role, Ms. Hicks managed the behavioral health division, the budgets for all departments, and implemented new software replacing paper billing for clinical services.
Ms. Hicks received both her Masters of Business Administration and Masters of Social Work degrees from the University of Pittsburg. Before pursuing her graduate education, Ms. Hicks received her Bachelor’s Degree in Psychology.
Kristen Ford, M.P.H.
Kristen Ford has more than 20 years experience and has held numerous leadership positions within the healthcare industry. She is an accomplished product innovation leader with a strong background in go to market strategies. Kristen has extensive experience in driving new product innovation and is an expert in full life-cycle product and rapid development. Kristen holds a Master’s degree in Public Health from Oregon State University.
Deb Adler
Deb Adler is senior vice president for Optum’s Specialty Network Services. She joined the company in 2008 and is currently responsible for coordinating all recruitment, credentialing and contracting for a network of over 170,000 providers, assuring members have access to quality providers and a broad continuum of care. With a team of over 200 staff, Deb has facilitated innovative network programs, including implementing tele-health programs to address member access needs and developing credentialing and operational requirements to incorporate peer- and family-run organizations as part of the array of behavioral network services. Using her background in statistics, Deb began her career in behavioral health as a quality director in two state-run psychiatric centers. Since entering the managed behavioral health care field 18 years ago, she has worked in a variety of capacities including network executive, quality management executive and chief operating officer. She has a Master's degree in educational psychology and evaluation from Catholic University of America and is a Certified Professional in Health Care Quality (CPHQ).
Charles B. Gross, Ph.D.
Charles Gross, PhD is the Regional Vice President Behavioral Health, Government Business Division, North, Anthem Blue Cross Blue Shield. In this role he is responsible for integrated behavioral health services for almost 1,000,000 Medicaid covered lives. In addition to his overall operational responsibilities, Dr.Gross’s particular focus has been the development of provider partnerships that focus on integrated care, and on the key role that the therapeutic relationship plays in all encounters. This latter interest led to Dr. Gross translating the work on the therapeutic relationship from the behavioral health arena, narrowly defined, to the broader arena of patient engagement.
Dr. Gross has extensive clinical and operational managed care experience in the public and private sectors, including; direct clinical work with the Health and Hospital Corporation of New York, extensive private practice experience, clinical and management experience with Kaiser Permanente, MBHO experience with ValueOptions and integrated managed care experience with United Health and Anthem Blue Cross Blue Shield, among others.
Dr. Gross graduated from the University of Michigan, and from Yeshiva University.
Health Information Exchanges (HIEs): How Behavioral Health Agencies Can Survive In A Sea Of Systemic Change
Sponsored By Behavioral Health Information Network of Arizona (BHINAZ)
Integrated health, the “Triple Aim”, population health management and risk-based contracting are realities in our changing healthcare landscape. Addressing complex workforce drivers and delivering quality consumer care are the core underpinnings to organizational sustainability. While HIE solutions offer shared essential data for organizational efficiencies, cost savings and true care coordination, behavioral health has been historically left out of this emerging platform. Find out how BHINAZ navigated the legal roadblocks plaguing communities and is now operating a stakeholder-driven integrated network.
Laura Young
Laura Young is an information technology expert with over 25 years working within the IT industry with a focus on government, non-profit, education and healthcare. She has degrees in Information Technology and Health Services Management. Laura has been a leader in the healthcare IT sector for over 9 years with a specific focus on Clinical IT and HIE systems. Laura previously worked as an IT Director at Banner Health where she managed their private HIE and their ambulatory EHR. She joined Behavioral Health Network of Arizona in January 2013 as the Executive Director. She currently serves nationally as the Vice Chair of the HIMSS Interoperability & Health Information Exchange Committee, as well as the eHealth Initiatives Connecting Communities Workgroup. She also serves on the board of the Arizona HIMSS Chapter.
Robin Trush, M.A.O.M.
Robin Trush is a seasoned health care leader having held administrative positions for the Arizona Department of Health/Division of Behavioral Health, behavioral health managed care companies and within provider organizations. Her experience and expertise lies in system transformation and change management, operations, health care financing, project management and technology innovations. She had guided project implementations in over 20 states for a national technology company and has consulted for SAMHSA, Center for Health Care Strategies, Georgetown University, the University of Massachusetts and the University of South Florida.