The Heart vs. Science – What You Need To Know About Automation & Technology
The impetus for consumers to be engaged and have control of their health care is a no-brainer and technology is enabling this to happen with automated functions like remote monitoring and online portals for scheduling and communicating between consumers and provider organizations. However, automation and new technologies can create potential issues. For example, it does not take into account a practice administrator who knows specific consumers’ needs and which clinicians always run behind schedule or on time. Building in some of these capabilities is something a human can perfect, or is it? Is automation an option within your practice, and should it be? Hear how some organizations have adopted methods for automation and the success and challenges encountered along the way. This session will discuss:
• How big of a role technology can play in your organization
• What functions should you consider automating
• Enhancing customer service functions and consumer empowerment