The COVID-19 pandemic created a dramatic surge in telehealth utilization. A May 2020 report by McKinsey and Company suggests U.S. telehealth spending could increase from $3 billion to $250 billion per year. Many healthcare leaders now view telehealth as a viable strategy for improving patient access, reducing costs, raising patient satisfaction, and potentially improving patient outcomes. But establishing a profitable telehealth model will require careful thought and planning. The recent telehealth surge was fueled by payment equity during COVID-19, however the payment outlook for the future is unclear. In this session, we will focus on the economic and operational drivers that will contribute to the future success of a telehealth program.
