Sponsored By: 
As the rate of technological advancements continues to progress, and an emphasis is put on consumer experience, much focus has shifted to digital strategies for health and human service organizations. These strategies involve a multi-pronged technology-driven approach that leads to streamlining processes and higher performance. While the post-pandemic era has accelerated the use of technology to support consumer access, using a technology strategy to assure business success goes beyond a consumer digital interface is essential. This seminar will focus on the key dimensions of digital transformation and provide a road map for executive teams to integrate and incorporate their entire organization. Attendees will gain insights into a digital-first approach focused on consumer experience, organizational efficiency, resiliency, growth, and sustainability.
Key objectives include:
- A road map for digital-first evolution and what it means to be a digital-first organization
- The eight dimensions of a digital-first framework for quality and performance
- Critical organizational competencies needed for leading-edge technology transformation
3:00 pm – 3:30 pm
The Ninth Dimension: Embedding Intelligence Across The Digital-First Framework
The eight dimensions of a digital-first framework define what it takes to compete on quality, efficiency, and consumer experience — but none of them fully anticipated the speed and scale at which AI would reshape what’s possible within each one. This session argues that AI is not a ninth dimension bolted onto the framework, but a force that runs through all eight: reshaping how organizations coordinate care, document services, engage consumers, and manage workforce capacity. Rather than treating AI as a standalone initiative or a department to stand up, executive teams will learn how to embed intelligence directly into existing workflows and competencies — turning AI from a pilot project into structural capability.
Attendees will leave with a practical view of where AI is already delivering value in health and human services today, what organizational readiness actually requires, and how to sequence AI investment so it strengthens — rather than competes with — the rest of the digital transformation roadmap.