AI, automation, cybersecurity, and rapidly evolving digital platforms are creating exciting opportunities but also difficult financial and operational choices. How should executives evaluate technology investments, distinguish meaningful innovation from hype, and balance near-term financial pressures with long-term transformation?
Building on the highly successful “Financial Leadership in Uncertain Times” session at the Service Excellence Institute, Paul M. Duck will lead a candid, practical discussion about making sound technology decisions in an uncertain environment. The conversation will explore investment priorities, return on technology spending, organizational readiness, risk, and the evolving partnership among financial, operational, and technology leaders.