Courtney Frank

Courtney Frank is the Director of Health Operations for Citizen Advocates. The Health Operations division encompasses Citizen Advocates’ integrated mental health and addiction outpatient clinics with five hub locations and numerous satellite clinics spanning three counties in northern New York. With 130 employees
serving over 6,500 individuals, Courtney has led the Health Operation division to 19% YTD top line growth.
Founded in 1975, Citizen Advocates provides intellectual/developmental disability, mental health and addiction prevention, treatment and recovery services. In
addition to providing a wide range of quality clinical services, the non-profit organization offers supports that promote individual health through stable housing,
job training and transportation. Courtney started her career with Citizen Advocates over a decade ago as a Licensed Mental Health Counselor. She has held progressive leadership roles within the
agency, most recently overseeing expansion of Clinic Operations in the rural communities of northern New York that share an international border with Canada.
During that time, the clinics doubled in size, and she successfully secured a $4M SAMSHA Certified Community Behavioral Health Clinic Expansion grant to
enhance access for the community. With experience leading multi-million-dollar capital projects, Courtney is focused
on expanding Citizen Advocates Behavioral Health Urgent Care model, with a second location slated to open in late 2021. As a licensed therapist, she is passionate about reducing stigma and developing programs that meet individuals where they are in their road to recovery.