In 2020, virtual visit became a universally understood concept and for the first time in history, consumers experienced the convenience of having the health care services brought into their home. But, if “digital first” health care is to be a permanent part of our future, health and human service leaders will need a deeper understanding of the legislative and regulatory landscape, how to determine the right mix of care in a “hybrid” future, the full continuum of digital care and supports, and the change in provider perspective and approaches to care. The choices those leaders make in the next few months will determine the landscape for digital health care in the U.S. for at least a decade.
In this session we will cover:
- How these technologies are creating an “appropriate” balance between virtual and in-person care delivery, while focusing on improved quality of care.
- The trends in virtual care adoption, from pre-COVID to today, and the market dynamics that indicate if digitally delivered care was just a pandemic solution.
- The unpredictable factors that could influence the future of virtual care delivery, including state and federal policy, and reimbursement models.