A Progressive Approach to User Adoption: Transitioning From Paper To Digital In An I/DD Setting

Sponsored by Welligent I/DD providers are faced with growing workforce challenges, including high rates of staff turnover, fewer high-skilled workers, dynamic work environments, and higher expectations from regulatory and contracting entities. Staff need efficient and easy to use tools, so they can spend more time providing services. Supervisors and managers need a framework for evaluating the effectiveness of staff, services, quality of care, and compliance. Finally, stakeholders want to know how they can encourage EHR user adoption to effectively address all of these issues. This session will present a large, multi-state I/DD service provider’s approach to encouraging EHR user adoption. Key areas such as staffing to contract requirements, medication administration, healthcare follow-up, and incident reporting will be discussed. Additional topics covered will include:

• Leveraging a pilot project approach to support a full-scale roll-out strategy across multiple states
• Using Subject Matter Experts (SMEs), video training, and tech tools to encourage user adoption for low-skilled workers
• How creative IT collaboration and user communities benefit behavioral health providers
• A qualitative review of strategies used to overcome the challenges facing I/DD providers today