The administrative burden for some human and behavioral health services is higher than for ambulatory physical health office services. The reasons for this are varied and complex but one reason is that medical offices often tie workflows to the specific service being delivered. Understanding the front end of the Revenue Cycle Management (RCM) processes and the ties to workflow, coding, and documentation can be key to decreasing the administrative burden of behavioral and/or human service care delivery.
Another factor in the administrative burden differences also tie into the additional regulatory requirements of performing behavioral health services, such as treatment plans, case coordination, etc. In this session we will discuss how a focus on the front end of RCM can be a link to managing the administrative overhead of providing services. This session will also tie to the importance of coding, documentation, and scope of practice as part of RCM standardization.
Learning objectives include:
- Understanding the tie between RCM and administrative overhead
- The role of technology in the efficiency of your RCM
- The link between compliance and workflow for clinical service delivery.