Expanding Access Through Technology: Innovative Approaches For Improving Access To Care

Access to care continues to be a primary concern among payers and consumers. There are many reasons for the coverage-to-access gap—from a shortage of clinical professionals and facilities, to long appointment wait times, to inconvenient times and locations, to cost and instance coverage barriers, to a lack of culturally competent care. There is not simple solution for this complex access situation—but technology is one approach that is seeing greater adoption. From remote monitoring to telehealth and more, technology is easing the access burden for many consumer populations. In this session, we’ll discuss the access issue and how payers and provider organizations are working to improve convenient consumer access to services. The session will cover:

• Why consumer access to care is a priority for payers and health plans
• How technology can fill in the gaps and increase consumer access to care through virtual health
• Case study examples of organizations that are using technology innovations to improve access to care for the complex consumer population