In health care operations, revenue cycle management (RCM) begins before a prospective client’s first appointment. The seamless execution of processes such as registration, eligibility checking, and prior authorization plays a pivotal role in ensuring timely and accurate payment for services. Employing technology at this critical juncture not only streamlines the intricate processes but also contributes to an overall improvement in customer satisfaction and operational efficiency.
In this session, learn how DuPage County Health Department is using technology tools to enhance RCM, simplify the experience for clients, and enhance the effectiveness of the organizational processes.
Attendees will:
- Examine case studies that have been successful in reducing claims errors that are associated with the initial stages of the RCM
- Explore the various stages of RCM and technology tools to support each
- Understand the importance of managing the initial phase of the RCM in data analytics and process improvement