One of the most frequently asked questions of the OPEN MINDS Team is about operational efficiency. It is increasing the bottom line through improved workflow processes relative to referral management, appointment scheduling, authorization processes, documentation flow, and timely billing completion. This session will focus on strategies for improving data driven management skills and operational efficiency while avoiding staff and clinician burnout.
Learn how Gulf Coast Center, a provider of mental health, substance use, and I/DD services, was able to implement new technology, and transform their reporting, to inform processes and procedures that ultimately resulted in a 32% increase in the number of clinicians meeting their performance goals.
Then hear how Well Life Network, a nonprofit dedicated to the wellness of New Yorkers faced with disabilities, mental illness and addiction, was able to build a comprehensive dashboard amongst two EHR’s to better collect, analyze, and strategize to support the overall financial growth of the organization.
Key takeaways include:
- Exploration of varied uses of data to improve organizational efficiency
- Strategies for bridging the gap between operational, clinical, and financial data
- An examination of the most important metrics to improve operational performance