The 2021 OPEN MINDS Care Innovation Summit

Sponsored by Remarkable Health

October 25, 2021 | 8:00am – 6:30pm

M Resort Spa & Casino | Las Vegas, Nevada

Health care has gone digital, and no matter the “next normal,” the future of chronic disease management will undoubtedly include new technologies. Digital transformation in health care has accelerated more than any other aspect of our lives over the last year. Connecting consumers with complex support needs will leverage never-seen-before digital solutions. During the OPEN MINDS Care Innovation Summit, you can get an overview of the trends driving innovation in the health and human service market, a review of the OPEN MINDS strategic framework for launching sustainable treatment programs, and a deep dive with case study presentations on cutting-edge new clinical programs to ensure that consumers have access to the right services and supports at the right time.

Carol Clayton, Ph.D., Senior Associate, OPEN MINDS
Paul Duck, Senior Associate, OPEN MINDS


8:00am – 8:45am: Registration & Breakfast

8:45am – 9:00am: Welcoming & Introduction

Kickoff the 2021 Summit with co-chairs Carol Clayton Ph.D. and Paul Duck, Senior Associates at OPEN MINDS presenting a high-level overview of innovations with digital solutions “next normal”.

9:00am – 10:15am: Keynote

From Policy To Action: How One State Is Implementing Sweeping Medicaid Reform & The Implications For Provider Organizations

During this kickoff session, hear how North Carolina’s Medicaid Transformation, including policy changes, legislative changes, and new health plan requirements will drive innovation at the health plan, service delivery, and consumer engagement level. Dave Richard, North Carolina Department of Health and Human Services Medicaid Director will speak to the Medicaid transformation in North Carolina, that recently took effect on July 1, 2021. The key elements of this transformation will be highlighted including tailored plan implementations for complex needs consumers, the transition of care coordination functions to provider organizations via care coordination entities and adult medical homes, and the focus and requirement to address social determinants of health (SDOH).

Learning Objectives:

  • Understand the technological advancements needed to track, monitor, and support sweeping state changes
  • How the state is supporting provider readiness
  • What provider organizations must do to be successful and sustainable in the new transformative system.

Dave Richard, Medicaid Director, North Carolina Department of Health and Human Services

10:15 am – 10:30 am: Break

10:30am – 12:00pm: Case Study

Making The Transition To Community Living Work: The North Carolina Case On The Technology & Data Required

Over ten years ago, the United States Department of Justice (DOJ) brought a lawsuit against North Carolina alleging that the state had violated the Americans with Disabilities Act (ADA) and the Supreme Court’s 1999 Olmstead decision by failing to afford people with complex needs the opportunity to live in integrated settings. In the lawsuit, DOJ cited that thousands of North Carolinians with mental illness and other multimorbid conditions remained in large, segregated adult care homes while others, living in the community, were deemed “at risk of entry” into adult care homes. North Carolina addressed these concerns through the implementation of the Transition to Community Living Initiative (TCLI).

TCLI has truly required the implementation of the concept of “it takes a village”. This case study will focus on the transition of serving long-standing institutionalized persons in the community and the importance of data, technology, and care coordination connecting many parties, agencies, and stakeholders to support complex needs consumers in community placement.

Learning Objectives:

  • Hear about the top challenges facing sustainable community-based living for complex needs persons and tips to overcome them.
  • Hear about the key ingredients for successful community-based housing programs.
  • Understand how data and technology are used to help community partners sustain the full range of services and supports.

Sam Hedrick, JD, Senior Advisor ADA, Transitions to Community Living, North Carolina Department of Health and Human Services

12:00 pm – 1:30 pm: Lunch & Learn Sponsored By Remarkable Health: First-Hand Glance: Using AI To Drive Staff Productivity & Increase Revenue

Catch a sneak peak of how Remarkable Health’s new product,, uses artificial intelligence to transform the field of clinical documentation by improving productivity, quality, and compliance which overall leads to higher revenue and better employee retention. CEO, Peter Flick, along with V.P. of Customer Experience, Jon Schafer will showcase just a few features that address the pain points clinicians experience.

Attendees at this session will:

  • See how adding AI to their current EHR can amplify staff onboarding and ongoing productivity
  • Learn how can positively impact clinician staff’s morale and increase revenue
  • Understand how increasing quality documentation on the front-end saves time on the back-end; improving billing, compliance and organizational productivity

Peter Flick Founder and CEO , Remarkable Health
Jon Schafer Vice President, Customer Experience, Remarkable Health

1:30pm – 3:00pm Case Study

Just What The Doctor Ordered: Telehealth Care Delivery Innovations In Healthcare For Adults With Intellectual & Developmental Disabilities

The move to telehealth services to address medical and physical health needs for adults with Intellectual & Developmental Disabilities (I/DD), particularly those served in residential settings, preceded the pandemic. But the pandemic accelerated both the volume and the variety of services available to this medically complex—and frequently mobility-challenged—population. Hear from one innovative organization, Premier HealthCare, which optimized telehealth to extend clinical services for a vulnerable and often isolated population. An affiliate of YAI, Premier HealthCare is a New York City-based, PCMH/NCQA-certified integrated network of medical clinics that leverages technology to improve access and health outcomes during the pandemic, saving time and money for themselves and their payer partners.

Learning Objectives:

  • Understand the complexity and representation of medical conditions in the I/DD population
  • Leveraging mobile medical stations and technology to support people in residential settings and those mobility challenged
  • Key outcomes and successes for the population served

Hope Levy, Executive Director, Premier HealthCare

3:00 pm – 3:15 pm: Break

3:15pm – 4:45pm: Case Study

Using The Evidence To Measure Progress In Addiction Treatment: The Vertava Case Study

Measurement-based care is the practice of using consumer data to improve treatment and enhance outcomes. While its efficacy is well-established in mental health, addiction treatment provider organizations face unique challenges in the design and implementation of these tools and principles. Specifically, there are fewer standardized assessment tools and inconsistent use of them, leading to a lack of aggregate data specific to guide best practice substance use disorder treatment. This session will highlight the efforts of Vertava Health, a leading provider of addiction and behavioral health services, partnered with Triduum, a digital health company. Both partners share a common mission of using data to improve treatment for behavioral health conditions, specifically substance use disorders. Learning Objectives: Understand the influence and confluence of addiction and mental health issues on physical, emotional, and relational status throughout recovery. Learn how validated substance use disorders assessment tools are instrumental to a comprehensive behavioral health measurement-based care platform. Hear about this unique provider-vendor partnership platform used to capture data and benchmark progress via a measurement-based care feedback loop.

Cori E. McMahon, Psy.D. NCCE, Vice President, Clinical Services, Tridiuum; Melissa Stöcker, BSN, RN Director, Quality, Vertava HEALTH ; Marjorie Pettingell MSW, LICSW, Senior Vice President, Quality Vertava HEALTH; Daniel Coyne, BSN, RN, CARN, Director, Utilization Review Vertava HEALTH

5:00pm – 6:30pm: Thought Leader Reception

Register Your Team Today

Cori E. McMahon, Psy.D., NCCE
Cori E. McMahon, Psy.D., NCCEVice President, Clinical Services, Tridiuum
Daniel Coyne, MFA, BSN, CARN
Daniel Coyne, MFA, BSN, CARNDirector, Utilization Review, Vertava HEALTH
Marjorie Pettingell MSW, LICSW
Marjorie Pettingell MSW, LICSWSenior Vice President, Quality, Vertava HEALTH
Melissa Stöcker, BSN, RN
Melissa Stöcker, BSN, RNDirector, Quality, Vertava HEALTH
Dave Richard
Dave RichardDeputy Secretary, North Carolina Medicaid & North Carolina Health Choice Programs
Sandra K. (Sam) Hedrick, RN, JD
Sandra K. (Sam) Hedrick, RN, JDSenior Advisor, ADA Transitions to Community Living, North Carolina Department of Health & Human Services
Hope Levy
Hope LevyExecutive Director, Premier HealthCare
Peter Flick
Peter FlickFounder and CEO , Remarkable Health
Jon Schafer
Jon SchaferVice President, Customer Experience, Remarkable Health
Carol Clayton, Ph.D.
Carol Clayton, Ph.D.Senior Associate, OPEN MINDS
Paul M. Duck
Paul M. DuckChief Strategy Officer, OPEN MINDS