Today’s health care consumers expect seamless, personalized, and convenient experiences—similar to what they receive in other industries. This session explores how technology is reshaping the consumer journey from access and engagement to care delivery and follow-up. Attendees will learn how leading organizations are leveraging digital tools such as patient portals, mobile apps, AI-driven support, remote monitoring, and integrated communication platforms to enhance satisfaction, improve outcomes, and build lasting loyalty. Designed for health care leaders, this session provides practical insights into building a tech-enabled consumer experience strategy that meets evolving expectations while maintaining clinical excellence.