Cutting Edge Performance Through Tech & AI
Uncover the cutting-edge Technology and AI strategies your organization needs to address the most pressing challenges keeping health and human services CEOs awake at night.
This summit is designed specifically for CEOs and is dedicated to empowering organizations to enhance performance and improve the quality of care through the latest advances in technology and AI. Learn from industry leaders throughout in-depth case study sessions dedicated to advances in clinical service delivery with AI, using tech for better analytics, tech for an enhanced consumer experience, updates on privacy and cybersecurity, and using tech to battle workforce shortages and increased demand.
Summit Chair:
Sharon Hicks, MBA, MSW
Senior Associate,
OPEN MINDS
2025 Summit Agenda
Becoming A Technology First Organization With Keystone Human Services
Nathan Gerhard
Nathan Gerhard serves as the Associate Executive Director of Intellectual Disabilities Services at Keystone Human Services in Pennsylvania. With over two decades of experience in the field of Intellectual Disabilities in both Pennsylvania and Maryland, Nathan is currently concentrating on expanding the use of enabling technology and remote supports throughout Pennsylvania, Delaware, and New Jersey. Since 2018, he has been spearheading the initiative to incorporate independent living technology into conventional service models beginning with two residential homes in North Central Pennsylvania. By 2024, Keystone expanded its reach to more than 130 locations, aiding over 250 people with independent living technologies embedded within their natural support systems in their service delivery models.
Transforming The Consumer’s Experience Through A Tech-Enabled Journey
Today’s health care consumers expect seamless, personalized, and convenient experiences—similar to what they receive in other industries. This session explores how technology is reshaping the consumer journey from access and engagement to care delivery and follow-up. Attendees will learn how leading organizations are leveraging digital tools such as patient portals, mobile apps, AI-driven support, remote monitoring, and integrated communication platforms to enhance satisfaction, improve outcomes, and build lasting loyalty. Designed for health care leaders, this session provides practical insights into building a tech-enabled consumer experience strategy that meets evolving expectations while maintaining clinical excellence.
What CEOs Should Know About Privacy & Cybersecurity
In an era of increasing cyber threats and evolving privacy regulations, behavioral health care organizations face unique risks and responsibilities. This session is designed specifically for CEOs and executive leaders to understand the critical intersection of privacy, cybersecurity, and behavioral health. Attendees will gain insight into the latest regulatory developments (including HIPAA, 42 CFR Part 2, and state laws), emerging cyber threats targeting behavioral health data, and the reputational and operational impacts of breaches. The session will also offer strategic guidance on building a security-conscious culture, investing in the right protections, and preparing for audits or incidents. Equip yourself with the knowledge to lead confidently and protect your organization’s most sensitive assets.
Advanced Operations & Clinical Service Delivery Through AI Innovations
Explore the latest advancements, as well as the pitfalls and risks, in clinical care powered by artificial intelligence. Presenters will discuss how AI is revolutionizing patient diagnoses, treatment plans and overall care delivery. Join us to hear more about cutting-edge technologies, including machine learning and predictive analytics, that are enhancing decision-making, improving outcomes, streamlining health care processes and aiding in the issue of workforce shortages. Plus, hear the disadvantages and risks to look out for when implementing the latest AI innovations as they develop at a rapid pace.