Leveraging Technology To Enhance Consumer Experience & Engagement

Consumer engagement and consumer experience are critical to the future success of community-based organizations. Consumer engagement is the key to success with a performance-based payment initiative. Engaged consumers are consumers with a better ability to manage chronic conditions. And a great consumer experience is critical to engaging those consumers – and becoming the provider of choice. In this session, gain an overview of consumer-facing technology promoting from consumer decision support and health management tools; and learn more about how to optimize consumer experience – website, social media, information, data portal, scheduling, fee schedules, billing, and more.