The OPEN MINDS Consumer Engagement Technologies Summit - The OPEN MINDS Technology & Analytics Institute

As consumers’ adoption of digital technology in their health service continuum increases, the demand for, and sustainability of, traditional models of service delivery will decrease. Executives need a proactive plan to integrate these new digital technologies into their service system—to both increase consumer preference for their services and decrease service cost. But implementing a new technology can have far-reaching implications for an organization’s clinical operations, financial sustainability, and consumer relationships. Digital treatment technologies need to be integrated into existing treatment protocols, clinical teams need to accept and learn to excel in using these new tools, and consumers need to feel comfortable and empowered to play a new role in their care. During today’s summit, we will review the emerging trends in consumer treatment technologies, explore the new digital treatment options, and discuss how executives of provider organizations can incorporate new technologies into their strategy. Throughout the day, we’ll hear case study presentations from organizations that have successfully incorporated consumer technologies into their programing, and at the end of the day, we’ll wrap up with a town hall discussion, where you’ll have a chance to talk with our case study presenters about their programs and ask questions about their organizations, and discuss their perspective on the future of consumer technology tools.

8:00am – 9:00am

Networking Breakfast & Registration

9:00am – 9:30am

Digital Treatment In The Era Of Consumerism & Value-Based Care

With the continuous emergence of new technologies, we’re on the verge of moving to an era of digital treatment. These tech tools include everything from mobile apps, to wearable devices, to remote monitoring. In this session, we’ll cover the challenges facing executives as they lead their organization on the path to a tech-driven future – including an examination of the trends driving the inevitability of technology’s prominence in health care; a discussion of the emerging digital technologies currently on the market; and a review of how digital technology will shape your organizations strategy for sustainability. Deb Adler, Senior Associate, OPEN MINDS

Case Study Presentations: On-The Ground Perspectives On New Consumer Digital Treatments In these feature case study presentations, we’ll hear from organizations that have successfully incorporated consumer technologies into their programing – including their planning process; how they rolled out their new tech for staff and consumers; their program outcomes and future plans; and their advice for organizations considering making new tech investments. 9:45am – 10:15am: Technology In Action: The Hazelden Betty Ford Foundation Case Study Featuring Janelle Wesloh, LADC, MBA, Vice President of Clinical Excellence, Innovation and Recovery Management, Hazelden Betty Ford Foundation 10:15am – 10:45am: Technology In Action: The AltaPointe Case Study Featuring David Benavidez, M.D., Fellow, AltaPointe Health 10:45am – 11:00am: Break 11:00am – 11:30am: Technology In Action: The Montefiore Medicare Center Case Study Featuring Michelle A. Blackmore, Ph.D., Project Director, Montefiore Medical Center

11:30am – 1:00pm: Lunch Sponsored by Mozzaz

Consumer Engagement For Complex Care – Real World Case Studies

Consumer engagement is a strategy that has a direct impact on all three legs of the “Triple Aim” transformation. Adopting consumer engagement strategies requires organizations to implement innovative technologies, which are increasingly permeating every aspect of our lives including personalized health care. Research has shown that active consumer health care engagement results in improved care experiences and outcomes, especially across two-way engagement strategies. Integrating consumer engagement has now become a key priority for progressive organizations operating in this era of value-based care. Consumer engagement strategies and models differ across complex care programs, such as intellectual and developmental disabilities (I/DD), long-term supports and services (LTSS), and behavioral health, requiring organizations to utilize a more wholistic approach to care. This approach not only includes personalized care plans, but also connectivity across the care team and the integration of technologies such as clinical devices and wearables to improve accessibility.

During this presentation, Mozzaz will uncover best practices in consumer engagement and techniques for adopting consumer engagement technologies. Attendees will also hear firsthand accounts of real-world case studies from the complex care providers utilizing these best practices and innovative technologies.

Linda Lusis, Vice President, National Accounts, Mozzaz Sammy Wahab, Chief Executive Officer, Mozzaz

Case Study Presentations: On-The Ground Perspectives On New Consumer Digital Treatments In these feature case study presentations, we’ll hear from organizations that have successfully incorporated consumer technologies into their programing – including their planning process; how they rolled out their new tech for staff and consumers; their program outcomes and future plans; and their advice for organizations considering making new tech investments. 1:00pm – 1:30pm: Technology In Action: The Centerstone Case Study Featuring Amy McDaniel, Director of Business & Services Development, Centerstone Wayne Easterwood, Chief Administrative Officer, Centerstone 1:30pm – 2:00pm: Technology In Action: The Optum Behavioral Health Case Study Featuring Roberta Montemayor, Director for Telehealth, Optum Behavioral Health 2:00pm – 2:30pm: Technology In Action: The Vinfen Case Study Featuring Bruce L. Bird, Ph.D., President & Chief Executive Officer, Vinfen

2:30pm – 3:30pm

The Future Of Consumer Digital Technologies: A Town Hall Discussion Session

There is no doubt that consumer treatment technologies will, eventually, change how health and human services are delivered in some very fundamental ways; but there is a long road between the current state of technology adoption and that future. In this interactive discussion session, our panel will discuss how technology is shaping the current consumer market and their perspectives on the future of digital treatment technology.