Pre-Summit Presentations

Day One Monday October 22
9:00 am - 4:00 pm

The OPEN MINDS Consumer Engagement Technologies Summit

Executive Summit

Can health and human service organizations have a great consumer experience that does not have a digital component? Increasingly, the answer to that question is “no.” Even for the most personal of experiences (dating, banking, shopping, etc.), Americans now expect convenient tech-enabled solutions for all of their activities.

As consumers’ adoption of digital technology in their health service continuum increases, the demand for, and sustainability of, traditional models of service delivery will decrease. Executives need a proactive plan to integrate these new digital technologies into their service system—to both increase consumer preference for their services and decrease service cost.

This summit will review the emerging trends in consumer treatment technologies, explore the new digital treatment options, and discuss how executives of provider organizations can incorporate new technologies into their strategy.

9:00am – 10:15am

Digital Treatment In The Era of Consumerism & Value-Based Care

With the continuous emergence of new technologies, we’re on the verge of moving to an era of digital treatment. These tech tools include everything from mobile apps, to wearable devices, to remote monitoring. In this session, we’ll cover the challenges facing executives as they lead their organization on the path to a tech-driven future – including an examination of the trends driving the inevitability of technology’s prominence in health care; a discussion of the emerging digital technologies currently on the market; and a review of how digital technology will shape your organizations strategy for sustainability.

Darryl Donlin, LCSW, MBA, Senior Associate, OPEN MINDS

10:30am – 12:00pm

Do You Have The Right Tech Investment Strategy?

Every day an exciting new tech development is announced, but with all the promise surrounding these new developments, how do executive teams prioritize their technology investments? The key to successful technology planning is to integrate it with your organization’s strategic planning and budgeting process. In this session, we will and a review of the OPEN MINDS approach to developing an effective technology strategic plan, including how to incorporate technology into your organizations strategic priorities, how to evaluate new technology options, and how to budget for new technologies.

Darryl Donlin, LCSW, MBA, Senior Associate, OPEN MINDS

12:00pm – 1:30pm


1:30pm – 3:00pm

Technology In Action: On-The Ground Perspectives On New Consumer Digital Treatments

Implementing a new technology can have far-reaching implications for an organization’s clinical operations, financial sustainability, and consumer relationships. Digital treatment technologies need to be integrated into existing treatment protocols, clinical teams need to accept and learn to excel in using these new tools, and consumers need to feel comfortable and empowered to play a new role in their care. In this session, we’ll hear from three organizations who have successfully incorporated consumer technologies into their programing – including their planning process; how they rolled out their new tech for staff and consumers; their program outcomes and future plans; and their advice for organizations considering making new tech investments.

Darryl Donlin, LCSW, MBA, Senior Associate, OPEN MINDS

3:00pm – 4:00pm

The Future Of Consumer Digital Technologies: A Town Hall Discussion Session

There is no doubt that consumer treatment technologies will, eventually, change how health and human services are delivered in some very fundamental ways; but there is a long road between the current state of technology adoption and that future. In this interactive discussion session, our panel will discuss how technology is shaping the current consumer market and their perspectives on the future of digital treatment technology.

Darryl Donlin, LCSW, MBA, Senior Associate, OPEN MINDS

Darryl Donlin, LCSW, MBA

Senior Associate, OPEN MINDS

Darryl Donlin, LCSW, MBA, brings over three decades of health system innovation to the OPEN MINDS team. Before joining OPEN MINDS, Mr. Donlin served as the Vice President of Network Operations with New Directions Behavioral Health in Kansas City.  In this role, he was responsible for overseeing a 30+-member department responsible for contract management, network development, provider relations, and provider credentialing. In this role, he instituted a range of alternate payment arrangements.

In his work with optimizing provider network performance, Mr. Donlin collaborated on an initiative to leverage claims-based analytics to develop provider profiling tools to comparatively evaluate network performance in achieving quality and cost outcomes to create high performing narrow networks.   He also launched a clinical/network collaboration project to improve patient medication adherence for SMI members with high readmission rates through a partnership with a national behavioral health pharmacy.

Previously, Mr. Donlin served as the Director of Community Recourses at Bergen’s Promise, Bergen County’s care management organization.  In that role, he was responsible for network management, contracting, marketing, event planning, and fundraising.  He developed behavioral health contracts for community-based providers specializing in autism spectrum disorder, intellectual and developmental disabilities, and behavioral health services for youth. He also launched the organization’s new website.

Before joining Bergen’s Promise, Mr. Donlin was the Senior Manager for Solution & Segment Marketing with The Trizetto Group.   He was responsible for the creation and execution of marketing plans to launch various innovative technology solutions for the health plan market. During his tenure with the organization, he assisted in growing the top line revenue by $4.5 million through new sales campaigns and reorganizing the organization’s marketing strategies.

Mr. Donlin also served as the Director of Marketing of Catalyst Health Solutions in Rockville, Maryland and the director of Consumer Solutions at Medco Health Solutions.   At Catalyst, he directed all facets of the marketing department including strategy, communications, website content, public relations, advertising, and graphics.   In that role, he was awarded “Outstanding Achievement” for Catalyst Rx’s drug pricing tool that promoted lowest-cost drugs while reinforcing the company’s reputation as a trustworthy pharmacy benefit manager.  At Medco, he served in a dual role as product and marketing director for a consumer-directed health product.

In addition, Mr. Donlin served as Senior Project Manager, Clinical Innovations for Horizon Blue Cross Blue Shield of New Jersey, where he identified new business development opportunities via clinical pilot programs and led project teams to take initiatives from contract phase to market launch for a 3.4 million member health plan.

Mr. Donlin earned a Masters of Business Administration, with a concentration in Health Systems Management, from Fairleigh Dickinson University in Teaneck, New Jersey. During this time, he also attended Wroxton University in Oxfordshire, England for a course focused on the British National Health System. Additionally, obtained a Masters of Social Work from Marywood College, in Scranton, Pennsylvania. He received a Bachelor of Arts in Psychology/Mass Communications from Lycoming College in Williamsport, Pennsylvania.